Customer Service Basics
What is the primary goal of customer service?
What is to ensure customer satisfaction?
The first step in handling a customer complaint is to do this.
What is listen to the customer?
This type of communication includes body language, eye contact, and gestures.
What is non-verbal communication?
The location of our company’s headquarters.
What is 2 Goodwood Terrace Kingston 10?
This phrase means putting oneself in the customer’s position to understand their feelings and perspective.
What is empathy?
This type of response can escalate a complaint situation rather than resolve it.
What is an argumentative response?
The technique of repeating back what a customer has said to show understanding is called this.
What is paraphrasing (or reflective listening)?
The name of our current CEO.
Who is Ivan Anderson?
Name one method for gathering customer feedback.
What is a survey (or interview, focus group)?
When a solution is reached, it’s important to do this to ensure the customer is satisfied.
What is follow up?
Using these words can make your language more positive and engaging (e.g., "I can" instead of "I can't").
What are positive words (or affirmations)?
The primary product or service our company provides.
What is the T-tag?
What does the acronym "CRM" stand for in customer service?
What is Customer Relationship Management?
Apologizing and taking responsibility for a mistake is an example of this kind of service.
What is excellent customer service (or accountability)?
This is the most important skill for understanding customer needs and concerns.
What is active listening?
The newest and most convenient feature that was recently added.
What is the debit/credit card?
This term describes a loyal customer who advocates for your business.
What is a brand ambassador (or promoter)?
This strategy involves acknowledging a customer’s feelings and concerns before addressing the issue.
What is validation (or active listening)?
This term describes the tone, speed, and volume of your voice when speaking.
What is vocal delivery (or voice modulation)?
This email address is used to send timely reminders and information to all staff.
What is oneteam@h2k-jio.com?