Document Requests
NI Calling - I just added my new vehicle 30 minutes ago and I never got a dec page. Can you please send a dec page showing my new car and coverage?
Send service request
RA - Document Requests 181022074251362
NI calling - I called in to change my payment date in September. I never got a bill for October and Now I'm getting a bill for November. What is happening????
Easy pay holiday bill
RA - Easy Pay Plan 190424142541195
What is the difference between a Letter of experience (LOE) and a historical doc?
RA - Document requests 181022074251362
NI calling - I need a copy of my documents.
Customer is looking for a renewal or amendment.
RA - Document requests 181022074251362
NI in LA calling - I need to terminate my policy today. I will not pay a cent if you don't terminate my policy. (how do you process call?)
We need written approval to term a LA policy
RA - Termination Process181105144316010
Louisiana Termination 200909131044783
NI calling - The DMV needs a document from you guys. They said my proof of insurance cards wont work. Please help me I have been here for an hour.
Customer needs an electronic filing request
RA - Document Requests 181022074251362
NC NI calling - I told you guys when I bought my car that I needed comp and collision on my vehicle. Im looking at my documents and its not there. What is happening???
Ceded policy
RA - North Carolina - Adding DD/HH Coverage to Liability-Only Policies 190815153541498
NI Calling - My car was just hit by a really bad hail storm am I covered?
Claims questions 181217222548742
NI calling - Can you put my home policy in escrow for me?
Change payor on homeowners insurance
RA - Change payor on homeowners insurance 190115145531152
NI calling - I had a medical situation and I have been out of work since it happened. I know I haven't paid anything in 2 months and I don't have coverage but is there anyway I can reinstate my policy until I get my settlement its in a month. (Customer is in ED status)
Customer is needing a special payment plan.
RA How do I add the special payment plan? 180827183254896
NI calling - I just made a payment yesterday online to you through my bank why hasn't it posted on your side yet?
If a customer makes a payment to us from their banks website their bank will send it reg mail to us which can take 7-10 days to get to us.
NI called - I called in on the 18th to pay my bill but my policy said it was pulled on the 17th. so I was double charged. I need a refund for what I over paid.
File a WSR
RA - CCC Accounting Web Service Request 190308055724516
NI Calling - I am doing my taxes and they need something showing what I paid on my policy 3 years ago. (policy is in active status)
Customer needs a statement of accounts.
RA - Document requests 181022074251362
Random person calling - I just got a letter saying you pulled my credit, I did not give you permission to do this.
Customer got a quote with us
RA - Fair Credit Reporting Act (FCRA) letter 181018140650422
TX NI calling - I'm so excited my daughter bought a new car today on her own. She will be registering in her name today. Can we add this to my policy?
Proceed to add vehicle as long as daughter meets the insurable interest guidelines
RA - Auto Insurable Interest Guidelines for UL 200605094706807
SC NI calling in - I need to suspend my vehicle I won't be driving it for a few months.
Refer to agent
RA - Suspend Auto Coverage 181205003018546
NI calling - I'm looking for a document that tells me what my policy covers.
Customer needs a policy jacket
RA - Document requests 181022074251362
NI calling - Hi I'm so excited I just got a brand new 2022 Honda Civic. My loan is so great its only 3 years.
Customer has a lease not a lienholder
RA - Add replace vehicle 190129115258140
NI calling - I need to add something to my insurance so I can drive my car, they are requiring it because of my DUI
Certificate of Financial Responsibility Filing Requests (SR22/SR26/FR44/FR46) 181110104214886
NI calling from NY- I need to know how long I have on my repayment play
Customer is on a 12 month covid repayment plan
RA - PMT News Flash - 10/14/2021 Coronavirus (COVID 19) Updates 200310161734930
NI calling - I need to make sure I have the uber rider on my policy.
Ride sharing endorsement - Uber/Lyft 190109000651631
NI calling - Why am I getting a double bill this month I just paid on the fifth and now I owe again on the 28th!
was removed from an auto pay method where they were paying behind
Payment method (Evolve Loop) 190318111724636
OR NI calling - I need to terminate my policy I have been trying to terminate it as of 3 months ago.
Collect proof
RA - Backdate Over 30 Days for Duplicate Coverage: CA, FL, NJ, NC, NY OR and TX ONLY 190110115751186
NI calling - Hi, I am trying to get new insurance and you are saying that I have had an at fault accident.
Customer would need a Letter of experience.
RA - Document Requests 181022074251362
NI calling - I bought my motorcycle policy in January and now here we are in march I have changed nothing and my premium is increasing why?!?!?!
RA - Motorcycle Seasonal Premium 181212234230742