No Contact Attempts
Consistent ________ with customers and retailers is important in case management.
What is communication?
Retailers can be _______ to respond causing a build up on your cases?
What is slow?
In the event a customer does not respond to emails or phone calls, ___ Managers should send the _____ and solve the case.
What is Case?
What is No Contact email?
These steps should be followed for both ____ and ____ when either becomes unresponsive.
What is customers and retailers?
At least ___ contact attempts on ___ separate days with a few days between each contact.
What is three?
One of the three attempts MUST be a ____ with a voicemail & follow up email if the customer does not answer.
What is phone call?
If you call a customer, you must always leave a ____ & send a ____ . If you have attempted two calls and have received no answer to your voicemails or emails, you can send an email as your third attempt.
What is voicemail and follow up email?
Where is this statement from?
I have been unable to reach you via the telephone number and email we have on file. Unfortunately, at this time due to not being able to reach you I will be closing your case. Should you need us in the future, please do not hesitate to call us at the number below.
What is No Contact Email Response?