AW BASICS
WHAT IS A CONNECTING CUSTOMER?
FLIGHT THAT OPERATES AS A SEPARATE FLIGHT NUMER
WHERE ARE ALERTS FOUND IN THE PNR VIEW?
PLAYBOOK
WHAT DOES CRO STAND FOR?
CUSTOMER SERVICE OFFICIAL
CAN A CUSTOMER CARRY ON AN EXTRA ITEM CONTAINING ONLY MEDICATION?
YES
WHAT IS THE MINIMUM AGE TO SIT IN AN EXIT ROW ON DELTA?
15
WHAT IS A THRU FLIGHT?
FLIGHT WITH A SINGLE FLIGHT NUMBER, SAME EQUIPMENT THAT HAS AN ENROUTE
WHAT DO THE DIFFERENT COLORED ALERTS MEAN?
REQUIRED ATT. - RECOMMEND ACTION - BENEFICIAL
A CRO HAS TO BE AVAILABLE VIA WHAT 2 OPTIONS?
PRESENT OR PHONE CALL
HOW MANY CARRY-ON ITEMS CAN A CUSTOMER TAKE ON BOARD?
1
WHAT IS THE MINIMUM/MAXIMUM AGE REQUIREMENTS FOR UNMRON DELTA?
5-17
WHAT IS A DIVERSTION?
FLIGHT THAT ARRIVED AT THE STATION WITH OUT BEING PROGRAM
HOW DO I SEARCH FOR FUTURE PNR?
ADVANCED SEARCH
NAME 3 REASONS WHY DELTA MIGHT REFUSE TRANSPORT?
5.11 PAGE
WHEN CHECKING BAGS, WHAT SHOULD BE VERIFIED WITH THE CUSTOMER?
6.4 PAGE
WHAT IS THE SSR CODE FOR A COMPLETELY IMMOBILE WHEELCHAIR?
WCHC
THE PREVIOUS STATION IS REFERRED TO AS?
UPLINE
WHAT IS CONSIDERED ACCEPTABLE ID FOR DOM/INT TRAVEL?
WHAT IS CAGPT? WHEN MUST IT BE APPLIED?
6.12 PAGE
WHAT IS AN HK?
12.2 PAGE
WHAT DOES NPS STAND FOR?
NET PROMOTOR SCORE
WHAT IS THE SYSTEM USED TO VALIDATED ID/VISAS?
TIMATIC
WHAT ORGANIZATION REGULATES TRANSPORTATION IN THE US?
THE U.S DEPARTEMENT OF TRANSPORTATION (DOT)
WHAT IS ITI? DOES IT APPLY TO ANY OF YOUR FLIGHT?
6.13 PAGE
WHAT IS AN IROP?
AN IRREGULAR OPERATION