AW Basics
What is a thru Flight?
Flight with a single flight number, same equipment that has an enroute stopover.
Where are Alerts found in the PNR view?
Playbook.
What does CRO stand for?
Complaint Resolution Official
How much dry ice can a customer check?
5.5lb/2.5kg
What 3 fields are required in order to search for a customer's Skymiles number?
Last, First name - Country
What is a diversion?
Fly that arrived at the station no expected.
What do the different colored alerts mean?
Red-Yellow-White/Blue
A CRO has to be available via what 2 options?
Present/phone
What must be placed on a bag weighing 51 lbs (23kb)?
Heavy Tag
What is the minimum age to sit in an exit row on Delta?
15
The previous station is referred to as?
Upline
How do I search for a future PNR?
Advance search in SNAPP
Name 3 reasons why Delta might refuse transport?
5.11
When checking bags, what should be verified with the customer?
6.4
What is the SSR for an armed pilot in the flight check?
FXXO
What is EOB?
Extended On Board delay.
What is the system used to validate travel docs/visas?
Timatic
Name some best practices when working with Disabled Customers.
5.7
What qualifies as a personal item for carry-on?
6.7
What is the jumseat?
11.10
What does NPS stand for?
Net promoter score
What kind of information is documented in SPCL remarks?
3.15
What is a CAGPT? When must it be applied?
6.12
What is a FAM? What paperwork must be processed?
Federal Air Marshall. No paper required.