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What is the system we use to get into the office?
What is PDK
What is the name of the Teams Channel to reach out to when you need assistance?
What is the "Customer Service"Chat
What "Aux" should you be in when you start your shift at 8AM?
What is Available?
What is title of your Role?
What is Customer Relations Specialist
What is the greeting?
"Hi Thank you for calling foursight, my name is _______, how can I help you today?"
"Hi this is ______ with Foursight Capital, how can I help you today?"
What is the User name to get into the computer?
What is First.Last Name
Who can you reach out to when you need help?
Team lead, Team, or Rachel
How long are your breaks and your lunch?
What is 15 minutes and 1 Hour
What is your Managers name?
What is Rachel
How many pieces of information do you need to gather when taking an inbound call?
What is 3.
Where do you clock in for the day?
What is workday
What can you give to someone when you are grateful for that person?
What is Appreciate
When going to breaks and Brb's which "aux" should you be in?
What is Break
Who is Correspondence?
What is Clarice
When doing a call back, what information MUST you get from the customer?
What is the Customers Full Name
what is 7:55AM
When is it acceptable for you to hang up on a caller?
What is when they are being rude, when they are swearing, when they are being impolite.
What is the minimum score you need on QA to bonus?
What is 95%
How do we help someone lower interest?
What is we don't they would need to refinance elsewhere
When an account is 36 days past due, where should you transfer them to?
What is "AM" (Account Management)
How do you get to the MyLearning link for training?
or go to the Quicklinks on Citrix and select myLearning Link
How do you log into Citrix? (Step by step, Walk through)
Go to Citrix on Desktop > Desktops > Windows 11 CU "Open" > Log in > Okta
Where would you transfer someone who is 90+ days past due?
What is Skip
What do you do with an Active BK account?
What do you do with a discharged BK account?
What is Transfer to BK
What is Handle the call like normal
When a borrow comes on the line, that was not previously on the call what MUST you read in Full? This also MUST be read on all outbound calls
What is the Mini Miranda