Loyalty/Rewards
The system we use to review our customer's accounts.
What is Epsilon.
Packages purchased from October 15th thru December 24 may be returned thru this date per our holiday return timeframe.
What is January 15th.
Tamara Morgan and Kaci Phillips
Who are our brand analysts.
The amount of days a customer has to return items from an online order.
What is 30 days from the delivery date.
The article that tells you about IEX segments and what status to use.
What is KB 9189.
The highest tiered Rewards member.
Who is an Icon member.
What a customer can do if their Super Cash has expired.
What is convert to points on their account within 30 days of expiration.
The President and CEO of Gap Inc.
Who is Richard Dickson.
The extension for Service Escalations.
What is EC_ServiceEscalation_Eng_IB.
The article you'd refer to if a customer asked about the availability of holiday gift boxes in store.
What is KB 6738.
What we create if a customer's points were used on another customer's transaction.
What we do if a store is not following policy correctly.
What is send a DM Fyi.
The current CEO of Old Navy.
Who is Haio Barbeito.
Who you're gonna call if you have an online fraud order.
Who is Customer Research/Support.
The article you'd refer to if a store called in with a gift card with a locked pin.
What is KB 6442.
How long Rewards pend in a customer's account after a purchase.
What is 14 days.
The form you would fill out if you have feedback regarding a Concentrix agent.
What is the Vendor Feedback Form.
Chris Blakeslee.
Who is the president of Athleta.
What you will do if a customer received the incorrect item with no prior history.
What is credit the customer.
The article you can refer Service agents to when discussing what type of calls Customer Relations agents take.
They spend between $500-$999 annually with our brands.
Who is an Enthusiast.
Who our customer is going to reach out to if their non-receipted return was denied in store.
Who is The Retail Equation or TRE.
The FANTASTIC Supervisors and Manager of Customer Relations.
Who are Diamond, Mimi, Tahiyya, & Tessie.
Name the tool we use to send the customer an email link to create a claim for a missing item and where we locate it.
What is the "Claim Email" button on the customer's order page in SF.
The article that will tell you which KB articles have been recently updated.
What is KB 7647.