Current Trends
Recently, an extension to the Final Freshman Deadline was announced, listed in this section of the website
"Announcements" tab, "This Week's Announcement's" section
You're speaking to a caller who needs to speak to a counselor, but the caller refuses to IV
"Miscellaneous Escalated Call FAQs" section of the "Escalated Calls" tab
A transfer student calls in, asking to speak to a counselor for advising on their program. This section lists what colleges our transfer counselors do and do not advise for
"Transfer Key Points" tab,
either the "Call Center Procedures" section, or the "Pre-Application NAS" section
This tab lists the main policies we go over during each staff's first shift
Key Points and Policies tab
This section explains the proper way to use Zoom to transfer a call
Transferring a Live Call section of the Phones tab
This section details non-public information, showcasing what decisions have been released
Where is the "Released decisions" section on the "announcement's tab"
You're trying to find the contact information for Zach Champion to g-chat him about an escalated call
The "Admissions Quick Contact List" at the top of the "Contacts" tab
A student calls in to ask if we accept Raise.Me micro-scholarships
"Cost, Aid, and Scholarship Key Points" tab, "Domestic Freshman Student Questions" section
This section details what to do in case of a medical emergency
"Medical Emergency" drop down of the "Safety and Emergency Information" section
This tab lists some useful snippets you can use when working on emails
Email Snippet Inventory tab!
Many students recently have been having trouble finding the program materials section of the Transfer Common App. This section has an image to help you guide them
Where is the "Pre-Application NAS" section in the "Transfer Recruitment" tab
You're speaking to someone who is asking to speak to a director, and refuses to give an additional information.
"Requests for Keri (or other directors)" section of the "Campus Partner Connections" tab
A current student calls in. They say that they weren't any scholarships when they were admitted two years ago, and now want to apply for more. This section details the next steps
"Current Student Key Points" tab, "Current Student: Scholarship Questions" section
This tab details our office's rules regarding the usage of our space
"Space Use Guidelines" tab
This tab explains how to download and connect to the VPN when you work remotely
"Internet & VPN" tab
Many INTL students have been asking this week about the "Financial Certification Form". Instructions for these questions are found in this section.
Where the "Pre-Scholarship and Honors Opportunities" section of the "International" tab
Someone is yelling at you about their transfer credits, but TPS isn't answering. You go to this tab to find the next person on the escalated call tree
"Call Center Procedures" drop down on the "Transfer Credit Key Points" tab
OR
"Transfer Credit and Processing Escalated Call Tree" section of the "Escalated Call Tree" tab
Someone calls in, and says they want to use the Senior Citizen Education Program to take a few calls, but they want advising. This section details how to assist them.
Senior Citizen Education Program (SCEP) section of the "Miscellaneous Key Points" tab
This section, connected to current trends, explains when we are allowed to share a decision with a student, and where we can read it from
"Announcements" tab, "Application Tracker and Reading Decisions" section
This section explains how to access the queue on Zoom Phones
"Zoom tab", "Queue options" section
A few freshman applicants have asked if dropping a class would affect their admission. This section details what instructions to follow.
The "Post-Decision" section of the "Freshman" tab
This page details the emergency procedures, such as how to call 911, and the mental health crisis line
"Safety and Emergency Information" tab, "Numbers to know" section
A police department calls in - they say they're legally required to verify that someone graduated from the UMN. This section details where to transfer their call
"Campus Partner Connections" tab
"Personal Information Requests" section
This section details what email attachments our team is not allowed to manage ourselves
What is the "Attachments" section of How To: Admissions Emails
This section goes over our reverse call shadowing expectations
" Reverse Phones Shadowing" section of the "Training guidelines" tab