Product Knowledge
This is a secured consumer loan that allows customers to leverage available equity in their motor vehicles for any legitimate purpose.
What is the NCB Auto Equity Loan?
These are the four core values of NCB’s new culture code.
What are: Collaboration, Accountability, Respect and Excellence?
This represents a set of standards by which we strive to consistently operate in our encounters with customers.
What are Customer Experience (CX) Principles?
This learning platform allows staff to register for courses and view their unofficial transcript.
What is LMS?
This is a collective investment scheme where investors pool funds to form a trust, which is invested in various assets to meet specific investment objectives.
What is a Unit Trust?
“Taking responsibility for our actions, results and impact” is part of this core value in the new culture code.
What is Accountability?
This is the foundation of every customer interaction and involves demonstrating genuine empathy, active listening and responding with kindness.
What is “Show that you care?”
This learning platform provides access to a variety of online self-directed courses geared specifically towards NCB staff.
What is NCB e-Campus?
This NCB app currently on Android devices allows users to store credit cards and make payments with a tap.
What is NCB Pay?
“Challenging the ordinary and aiming for the exceptional” is a part of this core value in our new culture code.
What is Excellence?
Engaging with customers in a way that recognizes their individual needs, preferences, and circumstances displays this CX Principle.
What is “Make every interaction feel personal?”
This is an external learning platform accessible through NCB e-Campus home page which provides access to over 6000 free online courses in different topics and categories.
What is Alison.com?
This credit card is designed for professionals, self-employed or affluent customers who are frequent transactors. It allows them to earn a reward of 1 point for every US$1 (or J$ equivalent) spent.
What is NCB Mastercard Platinum Travel?
“Treating each other with empathy and creating an environment where everyone feels seen and heard” is a part of this core value under the new culture code.
What is Respect?
This CX Principle requires us to consistently demonstrate honesty, reliability, and integrity in all customer interactions.
What is “Be Trustworthy?”
This tool allows managers to assign courses to their team members and supports a structured approach to their professional development.
What is the Learning Path?
This is an equity linked 15-year endowment policy designed for wealth builders, under which the maturity proceeds are determined by the performance of the Blue-Chip Fund.
What is Guardian Investor?
This is a simple 3-word statement that defines the core value of “collaboration” making it easy to remember.
What is “We succeed together?”
This CX Principle is about accountability and making sure the customers know they can rely on us to act fast.
What is “Own the resolution and fix with urgency?”
This learning portal allows staff to match jobs with required competencies.
What is the Competency Portal?