What anniversary is Mann Mortgage Celebrating this year?
What is 25.
100
LTV stands for this.
What is loan to value (ratio).
100
A 1003 is also called this.
What is a loan application.
200
Incivility leads to Instability, Civility leads to ________.
What is Stability.
200
The act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else.
What is communication
200
Mann Mortgage CEO.
Who is Jason Mann.
200
PMI stands for this.
What is Private Mortgage Insurance.
200
The loan process begins when this person obtains a lead.
What is a loan originator.
300
Approximately how many active branches does Mann have today? 10, 20, 30 or 40.
What is 40.
300
What is the "C" that must run through everything?
What is Consistency.
300
The members of Mann Mortgage board of directors.
Who are Don Mann, Jason Mann, Becca Hand-Smith, Kris Clark.
300
TILA stands for this.
What is Truth in Lending Act.
300
The department that locks in interest rates for loans.
What is secondary/mannie mac.
400
Mann Mortgage's newest branch Manager.
Who is Robert Coomer.
400
You communicate your _____ by how you exercise your civility.
What is Character.
400
What is Don Mann's Middle Name?
What is Arthur.
400
DTI stands for this.
What debt to income ratio.
400
The individual responsible for gathering and reviewing loan information during the loan process.
What is a loan processor.
500
Service, Attitude, Consistency and ____ are the 4 key principles to customer satisfaction.
What is Teamwork
500
The 3C's of Customer Service.
What are Civility, Communication and Character.
500
Jason Mann's birthday.
What is November 1st.
500
DISC is short for this.
What is Dominance, Influence, Conscientiousness, Stability
500
The individual responsible for issuing loan approvals.