Account Requests
This needs to be verified prior to creating an account
What is the Division?
This team primarily handles Live Chat
Who is the E Pro team?
Combining two or more orders to generate one final invoice
What is a combo order?
This is where the Scanner Playbook for customer service is located
What is the customer service playbook?
All Division/District/Account moves are done by this team
These are available on web and mobile to allow customers to quickly reorder items
What are MyLists?
This is the quoting limit when assisting a customer in Live Chat
What is $250?
If an open order was not entered by customer service on this account, it may be deleted from the account following proper documentation in call notes
What is the Employee Order account?
This is how many different scanners there are
What is 4
This page needs to be accessed through TERM prior to creating an EZOF
What is Report Requestor?
Imperial does not do business outside of the United States of America due to this
What is exporting rules and regulations?
This is the notification when someone has entered Live Chat
What is "new visitor in the que"?
These are promotional codes used to apply discounts or giveaways to an order
What are P-Codes?
This scanner is a good fit for customers who can't use their mobile phones on-site and can use WebPush software to import their orders
What is the Opticon?
If an order is declined after being submitted for order approval, this person can update the order and re-submit it for approval
Who is the contact that needs approval?
This can be completed by customer service before the Field Service Visit
What is a Shop Review?
This is the time it takes for a chat to time out after no activity has been made
What is 5 minutes?
Use this go-to screen to get an estimate of what shipping cost for Next Day, 2-day and 3-day shipping
What is OP080?
These scanners are connected to a computer using a USB cable
What are webpush scanners?
This program allows customers to reduce and streamline their miscellaneous parts and supplies inventories
What is Inventory Balance?
On the program info screen this field tells you if an order will stop for the rep to review or will go straight to shipment processing
What is Web->Rep?
The customer is asked to verify these two things in the automated message that's first sent
What is company name and address?
These two states are an E batch with Ship Via Y
What is Alaska and Hawaii?
Imperial introduced the ScanTel Purchasing System in this year, making us the first in our industry to offer this order entry technology
What is 1984?
DAA's are required to capture each accounts Tech Count this often
What is every 6 months?