#1
Who do I talk to about a Reduction requests?
Who is Cicily
Where do we recommend patients go for insurance based care?
Brain Solutions or to the reference sheet of curated providers.
Three things you want to confirm when calling a referral?
Answers vary
What is the fax number for our office?
888-816-9488
Therapists that can see Spanish speaking patients?
Tania, Lisa, Ingrid and Judy
What is the address for sending payments?
135 N. Center St. #697 Mesa, AZ 85201
A patient that may have a work schedule that changes weekly. They might not be able to commit to the assigned day and time. What would be their designation?
Standby
Where can I send medical requests and billing?
Admin@injurycounseling.com
What is our address for in person appointments?
1201 S. Alma School Rd. Suite #11550 Mesa, AZ 85210
What therapist are licensed in Nevada?
Tania and Lisa
I get a phone call, what is my process as I answer the call?
Set TEAMS to do not disturb
Put on headphones
Refer to scheduling process to ensure all items are covered.
What ages TCA can see
3 years and up
How do we respond to a patient who asks "why does the opening paperwork say I will be charged for care?"
RESPONSE
Attorney asks how much treatment will cost, what do you tell them?
Approximately $7-$8,000 for the full course of care
Shortcut to copying text from a document?
Command + C
What is the first thing I should say when calling a referral?
Identify who you are and where you're calling from
Update the referral source
What therapeutic model do we use at TCA?
CPT and Cogmed
How many sessions will it take to complete care?
Typical treatment is completed within 8-12 sessions
How do I capture a screenshot?
Command+shift+3
What is one of the most important things to do after any process or call that is made?
Document everything in GENERAL NOTES!!!
What is our generic zip code we use for Texas?
77001
2:00 CT time is what MST?
12:00p.m.
How can we confirm DOL?
Confirm on two piece of documentation
Call the law firm
Patient has divorced parents, what is the process?
Minor process