TELEPHONE SKILLS
RESERVATIONS & ORDERS
Emergencies & crime vocabulary
Acronyms
Places of the city and giving directons
100
Phrase to politely ask for someone on the phone.
May I speak to [person's name], please?
100
Question to ask how many people are coming to a restaurant.
How many are in your party? or Table for...?
100
Helps prevent panic, especially in large groups.
Stay calm
100
This acronym is used to show that you find something very funny.
What is "LOL"?
100
You say these phrases when you want someone to tell you the location of a place
What can I get to...? Where is the nearest...?
How can I get to ...? How do I get to?
200
Phrase used when you want to connect a call to another person.
I’ll put you through or I'll transfer you
200
Question to confirm if a customer has booked in advance.
Do you have a reservation?
200
A polite yet urgent request
Please help me
200
This acronym describes someone or something considered the best ever at what they do
What is GOAT?
200
This is the marked area on the street where pedestrians can safely cross the road.
What is a crosswalk?
300
What do you say if you didn’t understand and need repetition?
Sorry, I didn’t quite catch that. Could you repeat it, please?
300
Question to confirm the date and time of a booking.
Can you confirm the date and time?
300
A command to leave a place quickly and safety.
Evacuate the building
300
This acronym is used when you need to leave a chat or will be back soon
What's BRB?
300
What is a roundabout?