Customer Service
What is customer service？
What is all engaged activities with customers or potential customers.
What should you do before responding?
what is actively listening？
"please", Thank you"
what is courtsey?
What tone should you use when speaking to a customer?
what is a calm tone?
A business staying ahead of any complaints is?
what is being proactive?
How should customers try to always leave a business?
what is Happy?
Repeating the issue back to a customer is an example of what
what is understanding the issue?
Under promising and over delivering
what is keeping a promise?
What technique is good to use when speaking to a customer?
what is eye contact?
customer loyalty can also be known as?
what are repeated customers?
What creates loyal customers？
what is positive customer service?
best form of communication
what is listening?
you received a 20% off coupon in the mail as well as thank you card.
what is being thankful?
What should you do before speaking?
what is Listening?
The most important factor for a business
what are people(employees)?
Business must remember that word-of-mouth can also be
what is negative?
What can a business do to make their customers feel connected.
what is listening to customer feedback?
"Sure, I can help you with that"
what is being helpful?
A business can encourage incentives to complete survey to get
what is feedback?
A business that is clean, organized, and well-kept equipment has what type of environment.
what is a tangible environment?
Who are customers?
what is anyone that has purchased a good or service?
Listening prevents what mistake?
what is misunderstandings?
doing a follow up with a customer that previously purchase a large item
what is a touchpoint?
Happy employees can provide
what is good customer service?
Making decisions with customers in mind throughout every aspect of the business.
what is customer "centric"?