Billing
A marketplace order has been aborted for L$800. Customer service will do a courtesy _____.
Goodwill
To make sure a region is successfully cancelled, it needs to be set to this Estate Ownership.
What is Mogura Linden
A resident has multiple breedable horses are stuck in ball, so they are redirected to this region to rezz it.
What is Unpackistan?
A resident is having trouble logging into their Firestorm Browser. The first step an agent would recommend to do is ____.
Try the Official Second Live Viewer
For the status code 3025, an account is placed on hold along with other associated accounts.
What is a chargeback?
A one-time courtesy ____ is issued when a premium membership is accidentally upgraded.
Refund
A resident requested to be moved to a specific coordinate right next to another region. The resident will need to ____.
Make sure they are an allowed neighbor
A resident is contacting customer service due to being unable to log into their account despite being at a status of 2000, able to log into their alt, and no browser/viewer trouble.
What is flat inventory?
A resident contacts because they are unable to hear anyone despite troubleshooting on their region. Moving this resi's region to ______ may improve the voice quality.
What is WebRTC?
A resident has a past due balance of $200 from January 2nd to March 2nd. This warrants an account status code of _____.
What is 4100?
Billing name on file does not match with payment method of choice.
What is KYC mismatch?
A resident has donated 2048 sqm to their group. This extra amount of land is added to their group donation.
10%
The resi is unable to access certain regions and they have a very complex mesh. An agent would suggest to ______.
What is undress avatar?
A resident knows their password, but they're unable to log in because they are not getting a code for ______.
What is MFA?
When land is reclaimed and the resident is unable to log into their account. This account status code is ________.
4200
The resident is unable to transact. CSR has this note "regulartory compliance decline".
What is a Frisk Decline?
When a new region doesn't appear in-world, this file can be uploaded.
Terrain .raw file
A resident is unable to access a Linden Home region. This is because they are a __________.
What is a Scripted Agent?
A resident contacts Second Life Support because their SL spouse's account is blocked. However, they have enough funds to cover the delinquent balance. Can we take the SL spouse's credit card information?
NO.
A resident reaches out but their account is terminated due to age playing. Account status code is ____.
What is 6000?
An account in Resident 1 needs this to make a single payout of $1,999 USD
What is a Tier Review?
There 3 things needed for purchasing/selling regions between residents.
- Each other's ticket #
- Who is paying for the transfer
- If the region will be moved/renamed
A resident is unable to log in, but CSR shows that they are.
What is stuck presence?
A resident is unable to log into their account. The agent finds that cannot load their inventory in CSR. This is typically called a ______.
Flat inventory
This account status code tends to come up when a resident is downgrading their account from Premium to Plus.
What is 2435?