Transferable Skills
This skill means sharing information clearly and effectively.
Communication
Workers in this field help patients and families while providing medical care.
Healthcare
A plan that outlines goals and steps for the future is called this.
Action plan
Listening carefully and responding appropriately is called this.
Active Listening
Students practice customer interactions during this final activity.
Role-Play
This skill helps workers understand another person’s feelings.
Empathy
Cashiers and sales associates often work in this industry.
Retail
Training programs and special classes can help earn this job qualification.
Certification
Treating others with kindness and consideration is called this.
Respect
Students may present their learning during this type of activity.
Presentation
This skill means working well with others to complete a goal.
Teamwork
This type of job includes answering phones, scheduling, and helping customers in a workplace.
Office Jobs
One possible next step after this class is finding this type of opportunity.
A job
Information given to help improve performance is called this.
Feedback
Classmates giving suggestions and encouragement is called this type of feedback.
Peer Feedback
This skill helps employees stay calm during difficult situations.
Patience
Landscaping and maintenance jobs both require this important customer service skill when dealing with clients.
Professionalism
Setting goals for the future is an important part of this process.
Career Planning
Behaving responsibly and appropriately at work is known as this.
Professionalism
Teachers giving advice to help students improve is called this.
Instructor Feedback
This skill means adjusting to changes and new situations at work.
Adaptability
Selling equipment requires strong communication and this skill to help customers choose the right product.
Problem-Solving
This is the process of improving your skills and knowledge for future success.
Professional Growth
This skill is important when handling customer complaints and finding solutions.
Problem-Solving
At the end of the lesson, students discuss what they learned during this activity.
Wrap-Up Discussion