Read and answer
Mr. Davis arrived at Gate 12 for his flight to Miami. When he scanned his boarding pass, the screen flashed red. The agent looked at his ticket and noticed that Mr. Davis was at the wrong gate; his flight to Miami was departing from Gate 21 on the other side of the terminal.
Why did the screen flash red when Mr. Davis scanned his pass?
He was at the wrong departure gate
( lost / yesterday / the / my / airline / luggage / . )
The airline lost my luggage yesterday.
Dear passenger, we (a) _________________ for the inconvenience, but your flight has been (b) _________________ by two hours. Please wait near the (c) _________________ gate for further updates.
apologize | boarding | delayed
(a) apologize | (b) delayed | (c) boarding
Agent: "¿Me permite su pasaporte y pase de abordar, por favor?"
"May I have your passport and boarding pass, please?"
Can I see your passport and boarding pass, please?"
We have already processed your refund, and it will appear on your statement soon.
present perfect
future
Ms. Gomez collected her suitcase from the baggage claim after her long flight. She was furious when she saw the side of her bag was not ok. She immediately walked to the Customer Service desk to report the damage and request compensation.
Why did Ms. Gomez go to the Customer Service desk?
Comparative
( this / than / is / suitcase / heavier / mine / . )
This suitcase is heavier than mine.
The customer reported that his bag was (a) _________________ after the flight. The agent checked the system, printed a (b) _________________, and explained how to claim (c) _________________ for his lost items.
compensation | missing | receipt
(a) missing | (b) receipt | (c) compensation
Agent: "Lamento el retraso, estamos trabajando para resolver el problema."
"I am sorry for the delay, we are working to solve the problem."
Could you tell me how much the ticket costs?
indirect question
Flight 402 to London was delayed by four hours due to bad weather. Many passengers gathered at the information desk to complain. The agent was calm, she apologized for the inconvenience, and offered everyone food vouchers for the airport restaurant.
How did the agent handle the passengers' complaints?
( experience / worst / my / life / in / was / this / . )
This was the worst experience in my life.
If you miss your flight, the airline (offer) _________________ you a ticket for the next available plane.
If you miss your flight, the airline will offer you a ticket for the next available plane.
Customer: "Mi maleta no apareció en la banda de equipaje."
"My suitcase didn't appear on the baggage claim
The representative showed me the ticket and the information was wrong.
simple past
An airline agent announced that the flight to Madrid was overbooked, meaning there were more passengers than seats. The agent asked for two volunteers to give up their seats in exchange for a free hotel stay and a $300 travel credit.
What will a volunteer receive for giving up their seat?
( have / two / hours / for / waited / we / . )
We have waited for two hours.
This airline has the (good) _________________ customer service in the entire airport!
This airline has the best customer service in the entire airport!
¿Puede usted decirme a qué hora sale el próximo vuelo hacia Londres?"
Can you tell me what time the next flight to London leaves?
This airline offers the most efficient baggage handling in the terminal.
superlative
simple present
Mark realized he left his tablet in the seat pocket. He quickly spoke to an agent at the gate. The agent contacted the cabin crew, found the tablet, and returned it to Mark within ten minutes.
Where did Mark leave his tablet?
Inside the airplane seat pocket.
Indirect Question:
( me / could / where / tell / you / desk / the / is / check-in / ? )
Could you tell me where the check-in desk is?
The agent (give) _________________ me a food voucher because my flight was delayed.
The agent gave me a food voucher because my flight was delayed.
si usted paga hoy, nosotros activaremos el servicio mañana
If you pay today, we will activate the service tomorrow
I have called ten times an they haven´t solved anything
present perfect