Service Titan
This job type is used when scheduling an owed maintenance for a Family First Club member.
What is RES MAINT?
This department is able to make magic happen and poof we now have the availability to go help the FFC customer with no AC.
Who is Field Support Specialists AKA Dispatch AKA Logistics
CSR stands for
What is Customer Service Representative
This is the mouse from the iconic duo from the popular cartoon
Who is Jerry !
The mission statement is
What is "We deliver fast, efficient solutions that eliminate uncertainty to homeowners across the Carolinas.
Which marketing campaign should be selected when a job is booked as a result of an email conversation with the customer?
What is email responses?
He has famously said "I like that" in the radio commercials we have all heard.
Who is Matt Pozda ?
This is the phrase every inbound phone call starts with
With her sparkling red dress and purple gloves, this character turned heads in Who Framed Roger Rabbit.
Who is Jesseca? (Jessica Rabbit)
What is the cost of a 1 system annual Family First membership?
What is $289.99 ?
This screen is used to identify which customers are due for a maintenance and should be contacted to schedule.
What is the Follow Up Screen?
This colleague is the one who makes those Call Dad podcasts come to life. He is also the one you'll see when it's time to take your headshot.
Who is Sean Breitkreutz?
The beverage that fuels contact centers everywhere.
What is coffee?
This best selling author terrified readers with novels like It, The Shining and Carrie
Who is Stephen ? (Stephen King)
Call Dad's name change happened in what year?
What is 2023
Name 1 disposition that provides follow up options (which should be filled out)
What is Customer Wanted Price over the phone, Didn't want to pay dispatch fee, Doesn't have $ for Diagnostic, Duct cleaning unbooked (add notes), PPL - unreachable, Rental - Wouldn't give card info, Same day Service/Plumbing, Unbooked plumbing.
You either love it or hate it. This is the name of the bot when it was first rolled out. Hint (it's the tag used when it books a call).
What is Abby?
This department consists of exactly how many agents working together to support our customers every day?
10
Mr. Feeny's most famous student, this Boy Meets World lead had famously curly hair and a girlfriend named Toppanga
Who is Cori ! (Corey Matthews)
Name one of the companies Call Dad has acquired
What is Aircraftsman, Air Necessities, East Cooper, Superior Services, Climate Control or Flynt
This is the most important field for ensuring technicians arrive prepared with the right expectations for the call.
What are the job summary notes?
He is the plumbing manager for the Hickory and Charlotte area. Spell his first name !
Who is S-C-H-U-Y-L-E-R ?
This is the suite number you'd give if you ordered lunch at the corporate office in Charlotte.
What is 230
Despite losing his sight as a child, this iconic singer and pianist was played by Jamie Foxx in the 2004 movie
Rey (Ray Charles)
What are the 5 brand pillars?
What is We Serve Like Family, We know small acts results in big impacts, We cultivate curiosity, We foster communication and We keep it fun!