First/Last Impressions
A good first impression is created with this greeting
What is "hello"
Your customers issues/questions should always be this
What is "top priority"
This means to go above and beyond to meet a persons/customers needs
What is "Excellent Customer Service"
Mary stares at her dinner for 20 minutes and doesn't touch it, you do this.
What is "offer her something else"
To find out how to make a customer feel satisfied, you can do this
What is "find out a customer's need"
You always _________ at the customer
What is "smile"
All employees should commit to leaving this at the door
What is their own personal "challenges"
The feeling the customer has when their needs have been met.
What is "Customer Satisfaction?"
Mary is sitting outside complaining how hot it is, you offer this.
What is "a cold drink"
The more customers are satisfied the more they will do this.
What is "tell other people about your company in a positive way"
It takes about ___ seconds for someone to make an impression
What is "7"
To understand the customer, the most important thing you must learn to do is
What is "listen"
Customers will always choose a product/service because of these.
What is "people"
You see your co-worker going above and beyond providing good customer service, you do this.
What is "write note on employee recognition board"
Going the extra this, will always make the customer happy.
What is "Mile"
You always want to have a good________ when talking to customers?
What is "attitude"
You should never _______ with a customer
What is "argue"
It is this person's job to provide customer service.
What is "everyone"
A customer is upset because they thought you were rude (you are really just having a rough day). You should...
What is "say I'm so sorry" and be very kind the rest of the encounter
It's important to make a customer feel _________ when they are talking to you.
What is "listened to/understood"
______________ is your customer
What is "everyone"
This is the wrong answer when your customer asks you a question
What is "I don't know"
Always treat the customers like this.
What is "the way you'd like to be treated"
Mary is complaining that her coffee is cold, you quickly do this.
What is "Get her fresh/hot coffee"
The goal of working at service companies is to make customers this
What is "happy"