First/Last Impressions
Rules
Best Practices
Real Life Scenarios
What is Customer Service?
100

A good first impression is created with this greeting

What is "hello"

100

Your customers issues/questions should always be this

What is "top priority"

100

This means to go above and beyond to meet a persons/customers needs

What is "Excellent Customer Service"

100

Mary stares at her dinner for 20 minutes and doesn't touch it, you do this.

What is "offer her something else"

100

To find out how to make a customer feel satisfied, you can do this

What is "find out a customer's need"

200

You always _________ at the customer

What is "smile"

200

All employees should commit to leaving this at the door

What is their own personal "challenges"

200

The feeling the customer has when their needs have been met.

What is "Customer Satisfaction?"

200

Mary is sitting outside complaining how hot it is, you offer this.

What is "a cold drink"

200

The more customers are satisfied the more they will do this.

What is "tell other people about your company in a positive way"

300

It takes about ___ seconds for someone to make an impression

What is "7"

300

To understand the customer, the most important thing you must learn to do is

What is "listen"

300

Customers will always choose a product/service because of these.

What is "people"

300

You see your co-worker going above and beyond providing good customer service, you do this.

What is "write note on employee recognition board"

300

Going the extra this, will always make the customer happy.

What is "Mile"

400

You always want to have a good________ when talking to customers?

What is "attitude"

400

You should never _______ with a customer

What is "argue"

400

It is this person's job to provide customer service.

What is "everyone"

400

A customer is upset because they thought you were rude (you are really just having a rough day).  You should...

What is "say I'm so sorry" and be very kind the rest of the encounter

400

It's important to make a customer feel _________ when they are talking to you.

What is "listened to/understood"

500

______________ is your customer

What is "everyone"

500

This is the wrong answer when your customer asks you a question

What is "I don't know"

500

Always treat the customers like this.

What is "the way you'd like to be treated"

500

Mary is complaining that her coffee is cold, you quickly do this.

What is "Get her fresh/hot coffee"

500

The goal of working at service companies is to make customers this

What is "happy"

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