Random 1
App/System/Form
Replacement/Returns
Quote/PBE
Random 2
100

Whats does OTR stand for when creating a quote with emb? What additional emb service needs to be added when OTR is select?

OTR stands for Other thread color, and it should be used in combination with the emb ser comment to provide details.

100

What form do you need to fill out for a customer that need to have their email confirmation resent? What system do you need to access to locate the form?

(Form) Resubmit email confirmation, (System) Sharepoint.

100

Name 2 (brands or item) that is not allowed to be shipped outside of the US?

  • Stethoscopes, New Balance and Dickies merchandise may not be shipped outside of the United States.
  • Tooniforms merchandise cannot be shipped to South America.
100

What is the service number to add PBE services to an order?

Service # 1000

100

In Blu-vista under the Customer Activity screen which F-Function would you select to see the customer lifetime value (LTV)?

F6-Custot

200

What is the sale person number for Fivestar and what information is provided in the order taker field?

The salesperson # for Fivestar 113/114 and the order take states Internet.

200

What application do you access in order to look-up a customers email address? What system do you access?

Website customer password look-up ( Application) Smart-Admin ( system)

200

If a customer calls in stating that they received the wrong item. What information on the order detail screen should you confirm before processing a replacement?

Who placed the order.

200

When creating a pack by employee order what information need to be in the order class and warehouse message?

The order class is "X" and warehouse message is "Pack by employee"

200

In Blu-vista how can you tell whether a customer is On- Account?

On the payment screen an "A" will be in the field you normally would put a "C" when collecting a credit card payment.

300

How much does a customer have to spend on a single merchandise order to receive the 10% off the order?

The customer will need to spend $1000 in merchandise.

300

The customer has received multiple order and is not sure which invoice she took the return label from; which system and application can you use to assist this customer?

Scale (System) UPS Return Tracking Number by Invoice Number (Application)

300

What 2 types of UA replacement scenarios require pictures?

Defective and Embroidery.

300

Who do you email if you have a PBE order with Embroidery?

You will need to email Fulfillment team, CC Dayna, Sunil and CCSupervisers.

300

If an order is in Alloc-Post and Blu-vista has not been updated with the tracking information; what other systems can you check for the tracking number for the customer’s order?

The tracking information would be listed on scale.

400

When a tax-exempt is received from a customer who will handle updating the customers account with this information.

Special Service updates the tax-exemption information on a customer order.

400

If a customer has a Large order and the merchandise was able to be shipped out at one time in multiple shipments. If one of the customer packages becomes lost name the system and application you would access to locate what was in this customer order?

Scales ( System) 
(W036) SCI Container Contents for Shipped Invoice (Application)

400

What is the maximum amount of that customer with unwash, unworn, non-emb, non-holiday print allowed to return their merchandise?

Up to 1 year.

400

When creating an order with PBE services what information is needed in ID1,ID2,ID3?

 ID1 - NAME OF EMPLOYEE, ID2 – If location, department or floor, ID3 C# Acct name# Comp

400

What 2 coupon codes apply a discount to the entire order?

The two coupon code are coupon 20 & 22.

500

When creating a return label using the UPS return Label Generator. What is the value you calculator times the number of the product to get the weight of the return package?

The value is 0.4

500

Provide the path to access SCI Invoice Status (W034) - WIP - Performance Issue? Starting for web.com

web.com, Manhattan Scales, Reporting tool, home, operational SCI, Reports, Production Report, W036 Scale status invoice.

500

If an I-parcel customer returns their order will the warehouse process an exchange order? Provide the return process for a I-parcel customer who would like to complete a return exchange.

No, the warehouse will not process an exchange order. I-parcel customers can return merchandise for a refund and place a new order on the website as their exchange order.

500

Name the 3 types of Purchase order customers?

B2B, Credit/check, On Account.

500

Name the 3 types of trigger promotions we offer and who sends the trigger emails out to the contact center? 

Trigger email: winbacks, birthdays, and Post Purchase. Natalie Perez Poulos send these emails.