TEAM A
Who all are Customer Service team members?
Stephanie, Kasia. Kirti, Varun, Karen & Jeannie
You need to convey a long message that require clarification so what you will do in this case?
A phone call or meeting
What are the two important things which should be included in your Signatures?
Source to Pay Resource Centre link and our Employee ID which should be hidden
Why it is important to use Common email box rather than your personal email box?
This bring transparency and visibility throughout your teams. Shared mailbox makes it easier to conversations and divide workload.
When we are merging APSSC into SP2P mailbox?
14th June – Coming Monday
The email in your folder in SP2P mailbox is distributed wrong. What would you do?
If we know the correct folder for that email, then we will move that email to Correct folder. If not then we will move it to the mail Inbox.
What should be included in the Subject line of the email when its being sent from SP2P mailbox?
Team need to include their initials and abbreviation of the team the email is for at the end of the subject email.
What should be included in the body of the email when its being sent within the team in SP2P mailbox?
We need to be more specific while addressing the email within the team
“Hi DisbNa Team” “Hi PO Team” “Hi APSSC Team” “Hi Supplier Team”
If any Urgent action is required, what will you do in order to have it actioned asap by the member of our team?
We will use the P2P chat option for any Urgent assistance required.
Who should we exclude from the email chain?
While replying back, we will check whether it is required to copy all the parties in the email chain, or we can remove the additional recipients.
The email that was sent to SP2P has Iproc, DIsb NA, BU in CC. What action should be taken when replying?
Disb NA, Iproc should be deleted from the CC. If the case is still being investigated within the team, Business unit email should also be deleted. Only the final answer should be sent to the BU
What would you do with the email regarding Supplier set up and PO once the Supplier set up part is done?
Once the supplier will be setup in the system, we will use the Action > Edit Message function and move it to PO Inbox, then when the final answer/response is ready for the BU we will add them back onto the email.