Online customer Service
"May I get a large Pizza?
A) Would you prefer a burger? is way cheaper.
B) What would you like your pizza to include?
B) What would you like your pizza to include?
Customer arrives
A) Hey, what do you want?
B) Hello good afternoon, welcome to Burger King, How may I help you today?
B) Hello good afternoon, welcome to Burger King, How may I help you today?
"Do you know where the cat food is located at?"
A) No, ask someone else
B) Yes it's located on isle 5 to your left.
B) Yes it's located on isle 5 to your left.
"I was calling because the bed I bought from your company last week already broke. "
A) I'm sorry to hear that, may you please send a picture so we can see the damaged and then we will get in contact with you.
B) I'm sorry to hear that, our beds are made with excellent material, I'm not sure what occurred but that is something you should fix on your own.
A) I'm sorry to hear that, may you please send a picture so we can see the damaged and then we will get in contact with you.
"Why is my food taking so long?"
A) We are working on it right now, it will take about 5 min but if you do not want to wait just go to McDonald is right there to your left.
B) We apologize is taking way to long, we are having some issues but it ill be ready in less than 5 minutes, Thank you for your patience.
B) We apologize is taking way to long, we are having some issues but it ill be ready in less than 5 minutes, Thank you for your patience.
"This T.V is too expensive, does it have any discounts?
A) No, sorry this is the final price, I could help you find something similar at a lower price if you like.
B) No, sorry, if you're broke just say that.
A) No, sorry this is the final price, I could help you find something similar at a lower price if you like.
"YOUR COMPANY SUCKS THEY SHOULD GET BETTER WORKERS!"
A) Thank you for your opinion but we did not ask for it, if you don't like our company you are welcomed to change.
B) I'm sorry to hear that, is there anything else we can help you with?
B) I'm sorry to hear that, is there anything else we can help you with?
MY BURGER IS VERY DRY!!!
A) I know, I've tried every single burger and they are all like that, there is nothing we could do.
B) I'm sorry to hear that, we can give you another one if you like.
B) I'm sorry to hear that, we can give you another one if you like.
My son broke this on accident, do I still have to pay for it?
A). No you don't accidents always happen.
B) Yes, unfortunately you have to, is rules of the store. We can find some type of discount for it if you like.
B) Yes, unfortunately you have to, is rules of the store. We can find some type of discount for it if you like.
"I ordered an ipad case last week and it has not arrived, I want my money back, and i will let everyone else know to never buy from your company.
A) I'm sorry to hear that, we can't help you with that, that is not our business anymore, maybe someone stole it from your mail box.
B) I'm sorry to hear that, we have been having problems with our packages, just give me your information and we will try to locate the package.
B) I'm sorry to hear that, we have been having problems with our packages, just give me your information and we will try to locate the package.
THIS PLACE SUCKS AND THE FOOD IS DISGUSTING I WANT MY MONEY BACK
A) Lady I'M SORRY TO HEAR THAT BUT IT IS WHAT IT IS I DON'T LIKE MY JOB EITHER BUT I'M STILL HERE.
B) I'm sorry to hear that, would you like your money back or get a different order?
B) I'm sorry to hear that, would you like your money back or get a different order?
I'm returning this item because I used it once and it broke. I want my money back.
A) Sorry, we can give you your money back but we can exchange it for a different one if you like.
B) Sir, it's your fault, we can't do anything.
A) Sorry, we can give you your money back but we can exchange it for a different one if you like
Why is customer service important?
Customer service is important because it determines how your business will function.
Should you ever say no to a customer?
No,only when appropriate
Give an example of a time you were at Walmart and you experience bad customer service. How would you fix it if you were the employee.
:)