Customer Service Assistant Job Details
Who is a customer service assistant?
A person who helps facilities with phone calls and delivering mail
A person who just sits behind a desk.
A person who is a manager making all the decisions.
True or False
Greeting people on the phone should be executed in a professional manner.
False
True
True or False?
An assistant is a helper to an office manager.
True
False
Do you think you would want to work as a customer service assistant?
Yes or No
Why?
Yes or No
___ mail must be done before delivering the mail to the recipient.
Yes
No
Professional work behavior is best practice in a work setting.
True or False
Delivering mail is typically distributed by name order
Yes, a person of preference
Yes, by the last name
Yes, by first name
a customer service assistant must have excellent communication skills.
Yes
No
A customer service assistant's job includes computer____.
No experience
Experience
A customer service assistant must be able to use a copy machine.
Sometimes
Yes, at all times
Not at all