8 Rules of Customer Service
What is a receptionist?
A customer is likely to return to your store if they have this type of experience.
What is positive?
A challenging customer is known as
What is difficult customer?
This is a virtue or skill when frustrated or upset with the behaviour of a customer.
What is customer patience?
Jeffrey Bezos
Who is the founder and head of Amazon?
When the store customer service associate is not paying attention to your question, he or she is not doing this action.
What is listening to your customers?
The customer expects this type of service.
What is friendly/helpful/courteous?
When a customer is difficult, it is important to avoid this action.
What is never argue with your customers?
These are the signs of a customer service associate who is NOT listening.
What is interrupting?
Craig Jelenik
Who is the head of Costco?
A customer service rep should never ever say this or make this statement to the customers.
What is a promise? or "promises" something?
This is what you do with a customer who needs help even if it's not in your "job description"
What is go the extra mile?
Let the customer know that you understand and do what is fair and right.
What is provide empathy?
These are the signs that the customer service associate IS LISTENING.
What is nodding? what is "I see" or "Go on"?
What is asking to repeat a statement to show understanding?
This list is usually the first part of a company presentation or meeting.
What is an agenda?
It is always good to _____________ to resolve a customer's problem!
What is think outside of the box?
What is listening?
This is what you do when a customer complains.
What is referring the customer to the manager or supervisor?
a2 + b2 = c2/x+y
What is problem solving?
This is an excellent example of good customer service in a retail store when the store runs out of a produce on the shelf that the customer wants.
What is going to the back shipping room to find the product for the customer?
What is asking the customer if he or she would like a phone call when the product is back in the store ? "a raincheck"?
When a customer asks for help at Walmart, it's important to do this follow up action.
What is guiding the customer to the item he or she is looking for.
Customers can hear this through the phone
What is a smile?
In order to help customers with buying the right product or item at the store, it's important for the associate to know this.
What is knowledge of the product, item or service?
For example - the ingredients, the benefits, the features
A good way to personalize your relationship with a customer.
What is using a customer's name?
This is what is used to pay for your purchases?
What is a credit card?