Customer Service Double Jeopardy

ABE Guide & Communications

100

What are the 2024 Annual Benefits Enrollment Dates?

October 17-November 2, 2023

200

What OpCo are enrolling in their 2024 Annual Enrollment Benefits starting October 19-November 2, 2023?

Freight

Ground

Office

300

A member must contact a Care Advocate no later than what date to qualify for Transition of Care?

March 31, 2024

400

How much did the Contributions for the medical plans increase for Employee Only, Employee + Children, & Employee + Family?

$2, $12, $18

500

What is the upfront copay structure for virtual dermatology?

$20

Benefit & Coverages

100

What is the Benefit & Coverage for a 70 HRA Tiered Plan to visit a Tier 1 PCP?

30% Coinsurance and do not have to met the annual deductible.

200

What is the Benefits & Coverages for a 80 Broad plan for a Specialist visit?

20% Coinsurance after you have satified the annual deductible of $1300 individual/$3900 family.  

300

What is the coverage for preventive care services with the 80 tiered plan?

100% covered for preventive care services.

400

How much is the HRA credits for Employee + Child(ren)?

$600.00.

500

What are the Benefits & Coverages for the Prescription Drug plan for Standard Type 2 Diabetes Plan?

$8 retail or $20 mail order copay(no deductible)

90 day supply $20 (Available at Walgreens only)

Dependent

100

Who is an eligible dependent medical, dental, and vision coverage?  Name at least 3. 

• A legal spouse.
• Natural child or stepchild.
• Adopted child or child placed in the home in anticipation of adoption.
• Child for whom you have legal guardianship.
• Child for whom you have a qualified medical child support order issued.
• Dependent child(ren) may be covered under your medical, dental, and vision until they reach age 26. (Full time student status is not required.)
• A dependent, of any age, who meets the guidelines for mental or physical incapacitation if they meet the guidelines and the incapacitation occurred prior to their 26th birthday.
• FedEx also does not determine dependent eligibility based on marital status. Coverage can continue for dependents who meet the age rules, even if they are married.

200

If your dependent is under 26 years old and a FedEx employee can you cover you dependent under your medical, dental and vision plan?

Yes

300

If your dependent ages out what is the age and when does the benefits terminate?

Dependents ages out at the age of 26 at the end of the month of their birthday month.

400

For voluntary benefits with Critical Illness if you elect dependent coverage how will they be covered?

They are now covered at the same percentage as the employee 100%. 

500

There are 2 ways to enroll a qualified dependent for benefit coverage:

1. Access FedEx Benefits Online through the Choose Well Care Connect site at choosewell.fedex.com
2. Enroll a dependent over the phone.

Surest/Your Choice

100

What type of Plan is the Your Choice/Surest Plan?

This is a copay only plan.  There is no deductible or coinsurance for this plan.

200

Will Your Choice/Surest member be eligible for a HRA account in 2024?

Your Choice/Surest (formerly Bind) Plan will not be eligible for an HRA account in 2024.

300

What is the Annual Out of pocket maximum for the Surest plan for an individual and family?

Individual:$9,100.00

Family:$15,200.00

400

What is the deductible for the Surest plan?

$0

500

If Employee then chooses to stay in Your Choice/Surest for 2025, what will happen to the HRA dollars?

If they choose to move back to an HRA-eligible plan, what will happen to the HRA account?

 the HRA dollars will be forfeited.

  then they would be eligible for standard rollover of 2023 dollars into 2025.

ABE Changes for 2024

100

True or False.  All Medical Plan contributions rates are increasing for 2024?

True.

200

What is the new health administrator plan changing to?

from Cigna to UHC.

300

What is changing about the Vision provider

VSP(Vision Service Plan) is your new vision provider.

400

What is happening to the 2nd M.D. services after December 31, 2023? 

Self insured members will no longer be required to complete 2nd M.D. before/prior to surgeries.

500

This year what will be have to do to earn $100 in HRA credits?

Watch a short video about the 2024 benefits changes.