Communication
What should professional communication reduce?
Confusion
Mood is how you feel. What is attitude?
How you act
What is the first step in solving a problem?
Listening
What should you do after an interview?
Send a follow-up email
What types of goals did we learn to set?
SMART goals
What is one standard of a professional email?
Clear subject line (or tone, greeting, full sentences)
Behavior is what you say and do. What does your behavior impact?
Social norms &/or workplace expectations
During a conflict, a customer will likely pay more attention to WHAT rather than the words you're saying?
Tone &/or body language
How soon should you send the follow-up email?
Within 24 hours
What does the S in SMART stand for?
Specific
What should you do if you do not understand instructions?
Ask for clarification
What type of behaviors are expected at work?
Professional (on-stage) behaviors
Good communication during conflict will do what?
Calm the situation
Job descriptions are written in plain text to reduce what?
Confusion
Following up after an interview shows what?
Professionalism
Your communication represents you and...what?
Your employer
What matters more at work: mood or attitude?
Attitude
Poor communication during conflict will do what?
Make it worse
What do clear job expectations improve?
Employee performance
What does the T in SMART stand for?
Timely (or time-bound)
What happens when your tone is inconsistent in communication?
Trust is lost
What should you control, even if you're in a bad mood?
Your attitude (your behaviors)
What is the goal of conflict resolution?
To solve the problem
What is the top things employers are looking for beyond skills?
Communication &/or Professionalism
Setting goals shows what?
Growth