Approved Abbreviations
Abbreviation for Blue Cross Blue Shield
BCBS
What is the purpose of a Customer Service rep to handle irate phone calls?
To de-escalate the situation
What are some of the most commonly used indicators for modifying billing?
Cash Posting, Billing Review, Coding, Revenue Integrity
Quality of Care
Code for Meeting
102 - Meeting
Abbreviation for Medicare
MCR
The platform we use to capture your daily productivity.
What is Atlas
What activity code will be applied to the patient's account when a payment has not been posted?
Customer Service Escalation - Cash Posting (1127)
Items such as a Driver's License, Insurance ID cards, POAs, or Signed Consent forms are located in the ...
Documents tab, Media Manager, DOC Review (Scans)
Code for Lunch
Lunch - 111
Abbreviation for driver's license number
dl#
What is the name of the external loan program?
AccessOne
Patient indicates she received an EOB from her insurance showing they paid $75.25 on 10/03/20XX for the date of service 09/23/20XX, but she is being billed for the total charges for the visit. Per review of the account, no payment has been posted from the insurance company. What activity code is to be applied?
Customer Service Escalation – Cash Posting (HB 1127)
Your note should contain what information?
Good callback phone number, contact name, HIPAA verifiers, what actions were taken on the account, email address if applicable, and any next action steps
Code for customer callback
Customer Callback - 121
Abbreviation for callback
C/B
The term Single Billing Office (SBO) represents what types of accounts?
Hospital (HB) and Professional (PB)
Patient indicates her physician has faxed over an updated order to add DX for her lab services that were denied by her insurance on 10/15/20XX, and she is still being billed for the denied accounts.
Customer Service Escalation – Coding (HB 1128) or (PB 1218)
Trinity Health is a Healing Environment, and we make colleague safety, both mental and physical, a priority. When did this go into effect?
03/21/2025
Code for training
Training - 104
Abbreviation for telephone call
T/C
What is the difference between Account Notes and Guarantor Notes?
An account note is used when discussing or taking an action on a specific HAR. A guarantor note is used when discussing the patient globally (i.e., bankruptcy, etc.)
Code used to escalate to the Self-Pay Supervisor
Self-Pay Supervisor Review Needed (271)
What does it mean when an account has been flagged as a dispute?
The hospital account has errors requiring correction/review before billing
Code for Supervisor Assigned
Supervisor Assigned- 115