Order Status
The item the customer ordered currently does not have inventory available.
What is Backordered?
This system allows us to communicate with our shoppers.
What is Kustomer?
These are the 2 ways customers can return their items to us.
What is In-store return, DRE?
US residents have ___ Days to return items for their refund to go back to OPM with submitting a DRE.
What is 30 days?
This Inkdoc is the one that is referenced for contacts and issues relating to a Store.
What is Inkdoc 10?
The order has been placed! All order information including items ordered, address, and payment have been captured.
What is Created Status?
This system allows agents to communicate that support may be needed.
What is Teams?
OPM and EGC means
What is Original Payment Method?
What is E Gift Card?
I check this Inkdoc everyday at the beginning of my shift.
What is Indock 01?
After collecting negative feedback from a customer about a store, this shortcut is used at the end of the conversation to tag for the DM.
The order is ready to be processed and is waiting to be picked at the Distribution Center.
What is Released Waved?
This system allows us to check websites in different regions.
What is Ecomm Portal?
This region has a 60 day time limit for returns for payment to go back to OPM. This applies to VIP/GOLD Members.
What is Europe
Gift Method Means ___
What is Greet, Identify Needs, Follow up with solutions & next steps, Thanks
POPinS is an acronym for a purchase where customers pay for their merchandise online, then get their items at the store of their choice.
What is Purchase Online Pick-Up in Store
In this status you can Add Items, Cancel item/order, Edit Shipping Address/Access Point
What is Created/Scheduled Status?
This system holds Training Courses, Daily Updates, Callouts, and Resources.
What is Inkling?
This Brand allows for faster refunds for orders under $500 and good return history in US,CA,EU, and UK.
What is Hollister Co?
In Inkdoc __ Chapter ___ I can find information to send a future appeasement.
What is "Inkdoc 6 Chapter 12"
This website allows customers who shopped instore at A&F the opportunity to fill out a survey and earn an incentive
What is TellANF.com?
The order is cancelled prior to shipping out, It takes ____ days to return onto their Visa
What is 5-7 Business days
In this system, we can check if the customer is a Hollister House Rewards Member.
What is Web Call Center?
Customer bought an outfit while on vacation in China. When they returned to the US it was too small. Is the customer able to return the item?
What is No?
I should give this statement if someone asks about the Netflix documentary "______" When working emails?
What is "Nothing"?
Extra 200 points if correctly responds with next steps.
A&F Store number ___ is used to refer to the store at 3968 Easton Station in Columbus OH
What is STORE # 11683?