Customer Service Jeopardy

Let me talk to my attorney?

100

This is the system that the State of Iowa is using to organize rule makings

ESPER 

200

This is the chapter that covers electronic filing 

chapter 14 

300

This is the agency that assist with complaints on municipals and governing bodies 

Ombudsman 

400

This chapter covers water service 

Ch 21

500

This is the year the IUB lost regulation over rates and services of munis and REC's

2016

How much do I owe?

100

During moratorium a utility is required to do this 24 hours prior to disconnecting service 

Door post

200

This is the number of hours a utility is required to give notice of a disconnection when a customer breaks a payment agreement.

24 hours

300

Outside of moratorium this is required 24 hours prior to disconnection 

A diligent attempt to contact the customer 

400

This is the number of days a customer has to pay their bill prior to it becoming due

20 days

500

Bob needs electricy for his CPAP machine, he receives a medical stay for 30 days. He mom moves in with him and she has a heart monitor. Does the utility have to grant another medical stay?

Yes, new person/condition 

How do I file?

100

This is the slowest system we have in customer service 

IUB 24/7

200

This is an old acronym for WCC 

UCM 

300

This is in the max number of documents a customer should file in a filing 

20

400

This is the current number of SCS Carbon Dockets in EFS  

14

500

IUB technical staff is working on a project to move the EFS backend from Oracle to this... 

Microsoft Azure 

Mixed Bag

100

This is the state the MARC conference is being held in 

Minnesota 

200

This person is the lead for the Docket management system 

Jose!

300

This is the number of printers on the first floor 

3

400

Customer calls asking about why Board Chair Helland dissented on an order, who receives that inquiry 

Comms (CC Jon Tack)

500

This is the number of desk spaces in customer service 

12

Get to Know Your CS Staff

100

Jose would rather by playing this sport 

Pickleball

200

Type of car Matt drives 

TESLA

300

These two staff members have a birthday in the same month (which happens to be the hottest)

Connie and Dana 

400

This is the name of Marie's cat

Sabrina

500

This staff member has a wedding in their family in May

Keetah