What does LIHEAP stand for?
When are my utilities going to be disconnected?
Mixed Bag
Get to Know your CS staff
100
These are the agencies that take LIHEAP applications 

CAA (Community Action Agency)

100

True or false, you are LIHEAP protected, can your water be shut off?

True

100

True or False A payment agreement must be signed prior to it being active 

False

100

This is the name of Marie's cat 

Sabrina 

200

In addition to "making a diligent attempt" to contact the customer is this also required during moratorium 

Door posting 

200

This is the number of consecutive payments that are required for a 2nd payment plan 

Two
200

This is the temp or below that a utility cannot disconnect in the winter 

20 

200

This is the name of Jo's Youtube channel

John Eats Cheap

300

This is the last day one can apply for LIHEAP in a moratorium year 

April 30 

300

This is the number of hours notice prior to disconnecting for a missed payment agreement 

24 hours

300

If a customer has a passed due balance on their water bill, this is the minimum term amount that must be offered (in months) 

6

300

This is the number of pets Connie has 

2

400

The "AP" in LIHEAP stands for what 

Assistance Program 

400

This is the minimum number of days' written notice a utility must generally give before a non-payment shut-off.

12 days

400

This is the max number of documents recommended for uploading for a single EFS filing 

20 documents 

400

This is the grade that Mason (Jared's son) is in 

1st 

500

In addition to paying home energy bills, this service helps make a home more energy efficient.

Weatherization 
500

These are the hours a customer can be disconnected Monday through Friday 

6:00am- 2:00pm

500

If a company files a 2nd petition in an E docket this is the document type used 

Amendment 
500

Alison used to do a lot of this at her last job

Travel, troubleshoot things, ride in a van