True or False
You cannot provide the monitored procedures to the banker since the endorsement was not approved.
False
Inspection
What is needed for the second draw?
First and last name
Name of Agency
Phone Number
What is needed on the branch log to identify the claim?
877-530-8951
What is the number for our Tracking Department?
It takes 5-7 business days for a stop pay/reissue request.
True
What is the draw request schedule?
1 day ~ Request
2nd day ~ Approved
3rd day ~ Make the check
4th day ~ mailout chk
"This call may be recorded and monitored for quality assurance purposes."
Read when adding another party onto the line.
Claim checks cannot be negotiated without the _____ endorsement.
Branch
How many customer service crossword puzzles have you done during this training?
3
Customers are responsible for paying for all insp. The fee will be subtracted from the RE acct.
False
The ____ would need to be on file before releasing the ___ ____.
RA, first draw.
"I see you have been fully verified and are calling regarding loan #. How can I help you today?"
The statement given if the cust calls in fully verified.
If the IP has continuous errors with ICC.com, what are you to do?
Service the cust and xfer call to the resolution dept.
Where is a good place to store all you helpful information?
OneNote
If the chk is written out to the H/O and the H/O's name is different on the check, the check can be endorsed if the cust is in the branch.
False, check would need to be reissued if they are one in the same person.
The ____ receives funds when the claim funds are released via Carrier Direct.
Homeowner
What is needed to verify the IP?
Connect Us
What is needed to account for a branch call?
Branch Log
What is the number for the Loss Draft department
866-742-1461
Cust received their first claim chk iao $568,213.65, the acct is current. Their first draw will be iao $380,701.15.
False, the correct draw would be iao $380,703.15.
If a cust had $98,000 left in their RE acct after a 29% inspection and their 2nd insp results is at a 53% what would be the amount of their 3rd draw?
No draw, insp results would need to be at least 25% addl for another draw.
H/O full name
Loan #
Last 4 of SSN
Mailing address
What 4 questions needed to verify a unauth caller?
The customer would obtain a legal copy of their insurance claim chk from their bank and mail it to us (Chase), with any instructions for endorsement.
The steps that should be taken if the cust deposits their claim chk into their acct without endorse.
How many days to mail the overage chk after loan has been PIF?
Up to 10 BDs