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"E" for Excellent
100
The art of using certain techniques over the phone to demonstrate a level of professionalism, courteousness, and an enthusiastic attitude.
What is Etiquette?
200
I understand your frustration.” and “You seem to have limited time so I will assist you as quickly as I can” are examples of expressing this.
What is Empathy?
300
Going above and beyond could mean you are providing ____ Customer Service.
What is Excellent?