Ensure that all owner/guest information is verified and that the check in process is smooth and comfortable.
Who is the Front Desk
100
There are 12 of these Principles
What are the Principles of Service
100
When you purchase a fixed week at a Westgate Property.
What is a Timeshare
100
The General Manager of this Property
Who is Brian Waltrip
100
Must be 18+ to use this facility.
What is the Adult Relaxation Pool
200
Responsible for analyzing financial information, and preparing financial reports to determine or maintain record of assets, liabilities, profit and loss, tax liability, or other financial services.
Who is Accounting
200
Always wear your nametag
What is "Taking Pride in Your Personal Appearance"
200
Our Resort won this award in eight categories in 2016.
What is Best of State
200
The President/CEO of Westgate Resorts
Who is David Siegel
200
Bear, Elk, Moose, Bison.
What are the lodges at Westgate Park City Resort & Spa
300
The department that continually comes in first place on Trip Advisor.
Who is Serenity Spa
300
If you don't know the answer, find someone who does.
What is Never say "No" or "I Don't Know"
300
What department cannot sell certain items on Sundays
What is the Marketplace
300
Started as a Front Desk Agent, then worked in Guest Services, Skier Services, Group Services, and is now a Manager here.
Who is Marcus Rixner
300
Previously known as the Las Vegas Hilton.
What is Westgate Las Vegas Resort & Casino
400
OPC Title
Who are the Off Property Consultants
400
Learn the guest's name and use it.
What is "Be Personal"
400
This department gets inspected by the State twice a year.
What is Kid's Club
400
Which Westgate persona participated in Celebrity Wife Swap
Who is Jacqueline Siegel
400
Fitness/Weight Loss camp on property
What is One Fitness
500
Donating their time to various charities, events, and organizations through Westgate.
What is the Westgate CareForce/Westgate Resorts Foundation
500
Everyone is a part of the sales team.
What is Always Support the Sale
500
A letter written which recognizes employees who provide exceptional and outstanding service.
What is the Ambassador
500
National Director of Quality Assurance/Brand Standards (this person is located on this property sometimes)
Who is Lisa Ross
500
1982
What is the year the family of Westgate Resorts began