PCI Compliance Information is located in this area of MyRT.
What is the alliance specific procedures?
100
This indicator means the statement is created but not mailed (loaded on-line.)
What is recap code 07?
100
TRUE OR FALSE. The merchant is automatically paid for the transaction once an authorization code is obtained.
What is FALSE?
100
TRUE OR FALSE. An adjustment on a merchant statement is an amount credited or debited from his/her checking account to resolve processing billing discrepancies.
What is TRUE?
100
Going to lunch, going on break, leaving for the day, and going to the bathroom.
What are reasons to log out of your phone?
200
Used to look up phone numbers and can be used to find the most up-to-date copy of the Internal IVR.
What is the Directory?
200
The word "annual" in the title of a fee, means the fee is assessed at what interval?
What is yearly?
200
This button allows you to locate the batch and then immediately be routed to the funding of that batch.
What is Link to Finance?
200
BB157 means that what happened with the transaction.
What is the merchant hand-keyed the transaction into their terminal.
200
Higher Interchange Fees, Inflated Risk of Chargeback, and not being paid for a transaction are possible consequences when a merchant fails to do this.
What is obtain an authorization on a transaction?
300
This section of MyRT houses Call Handling Scripts, Interchange Merchant Guidelines, MCC Codes, and is used by several areas of GCSO.
What is Global Info?
300
Amount, Entry Mode, Cardholder Number, and Outgoing Reference #/Trace number can be found where in MSA?
What is the Deposit Detail List?
300
Settling once a week or after 1 a.m. can cause these two dates to differ.
What are the transaction date and the submitted date?
300
A merchant would see this "category" on their statement if they process a sale on a non-pin based Debit card and the cardholder does not use the pin number -- the Debit card is used as a regular credit card.
What is Visa or MasterCard Sales Discount?
300
Transaction amount, merchant type, card type are factors when determining the merchant's ___________________.
What is Interchange Program?
400
Agents should read this at the beginning of every shift and between calls to ensure they are aware of any changes, updates, and outages.
What is the Scroller Messages?
400
The FEE & RATE LIST has an entry listed as "MasterCard Sales Transaction Fee" with a corresponding Retail Amount of .0100. This means the merchant will be assessed __________________ on a qualified MasterCard transaction?
What is $.01 per transaction?
400
Close bank account and Insufficent funds can cause this type of reject?
This entitiy requires that the merchant and the acquirer are PCI complianct and maintain those compliance standards.
What is the "The Associations"?
500
An agent has noticed that there is an error or broken link on a procedure, they should go to this area of MyRT to report it and get it fixed?
What is Quick Links, Enhancement Form?
500
PART ONE: An outgoing reference number of all zeros (00000000) indicates this type of activity has occured.
PART TWO: An outgoing reference number of all ones (11111111) indicates that "this" party received funds for the transaction.
What is Debit Suspense and the merchant?
500
Funding Delay or RPP, non-receipt of batch, Security diversion, and differences in the amount funded and the amount the merchant submitted can cause....
What is the merchant to believe they have not been funded?
500
Acquirer/bank alliance percentage, assessment fee, and the Interchange Qualification Program.
What are the components of a sales discount rate?
500
Debit/ATM Transaction fees and Debit Network Fees occur on which type of transaction.