Abbreviations
Telephone Call
What is T/C?
The process set out by DCMS for either Deceased or Bankruptcy accounts went into effect when?
What is 07/2025 or July 2025?
Cash Posting Review, Billing Review, Coding Review, Revenue Integrity
What are commonly used billing indicators?
Patient indicates she received an EOB from her ins showing they pd $75.25 but she is still being billed. I route the account to ...
What is Customer Service Escalation - Cash Posting (1127)?
What icon best describes that of a PB professional account?
What is a medical bag?
Callback
What is C/B?
What is the role of the Customer Service Rep when they are dealing with an irate customer?
What is to de-escalate calls politely, calmly, and professionally?
How should you address members call when they are irate?
What is de-escalate?
What activity code is used to stop it from moving forward in the Revenue Cycle?
What is Dispute Balance Hold (315)?
What does SBO stand for?
What is Single Business Office?
Health Information Portability Accountability Act
What is HIPAA?
Trinity Health is a Healing Environment, & we make colleague safety both mental & physical a priority when did this come into effect
What is 03/21/2025 or March 21st, 2025?
An encounter is created when the patient is scheduled for a visit that contains information
What is a PB invoice?
What activity code will be applied to the patient's account when a payment had not been posted?
What is Customer Service Escalation - Cash Posting (1127)?
Where can you locate scanned copies of insurance cards, photo ids, consent forms, etc.?
What is Doc Review
?
Contact Serial Number
What is CSN?
The Single Billing Office (SBO) has two types of accounts that hold charges: HB hospital and PB professional?
What is true?
Situations could include ID Theft/Fraud investigations, Coding Revies that will result in a change of liability, Wrong Patient selected for research.
What constitutes a Dispute Bill?
Patient indicates her physician has faxed over an updated order to add Dx for her lab services that were denied by her insurance, send to where.
What is Customer Service Escalation - Coding (1130)?
What tab do you select to request a refund for PB?
What is Prof Tx Inquiry?
Quality of Care
What is QoC?
What is a PB invoice?
Provides specialized therapy services to their patients (i.e., PT,OT,ST).
What is Probility?
The difference between Account Notes vs Guarantor Notes
What is an Account Note when discussing a HAR and Guarantor Notes is when discussing the patient globally?
What application do I use to view my productivity or quality?
What is Atlas?