Workforce Acronyms
What does the acronym WP stand for?
Wagner-Peyser
Which partner provides job search assistance, training, and employment services?
Workforce Center programs
Who is a veteran?
A person who served on active duty in the U.S. Armed Forces and was discharged or released under other than dishonorable.
Completed Wagner Peyers
I-9 Documentation
Resume
What is the main purpose of a customer satisfaction survey?
To measure customer experience and satisfaction
What does the acronym W.I.O.A. stand for?
Workforce Innovation and Opportunity Act
Which partner helps individuals with disabilities prepare for, obtain, and maintain employment?
Vocational Rehabilitation
What qualifies as an Honorable Discharge?
Served their full term (or were separated early for an approved reason)
Followed military rules and regulations
Met performance standards for their role
Did not engage in serious misconduct or criminal behavior
Who marks the customer attended on the WIOA roster?
When are customers most often asked to complete a satisfaction survey?
Immediately after receiving service
What does the acronym SNAP E&T stand for?
Supplemental Nutrition Assistance Program Education & Training
Which partner typically assists with food assistance benefits?
SNAP E&T Program
What is a DD-214?
Primary proof of military service.
No
(let's talk about it)
True or False: Survey responses help improve services and staff performance
True
What does the NCP acronym stand for?
Non-custodial parent program
Which partner supports youth aging out of foster care with education and employment services?
Foster Youth Services/Youth Workforce Program
Where is the Priority of Service procedures located?
Resource Room area (always in view of customer)
Can you take 1 form of ID and wait for the customer to send the remainder later and still complete the WP?
No
(let's talk about it)
What type of feedback tells us what we are doing well?
Positive feedback
What does the acronym R.E.S.E.A. stand for?
Re-employment Services and Eligibility Assessment
Housing authority/WIOA programs, if eligible
What are the 2 major Priority of Service groups that report to our centers?
1. Veterans & Eligible Spouses of Veterans
2. Foster Youth
Whose responsibility is it to ensure that the customers WP is completed?
Customer Service Reps or whoever is covering the front desk.
What kind of feedback highlights areas needing improvement?
Constructive or negative feedback