Public Assistance
One would have to be how old to be considered "Elderly" within KanCare programs.
65 or older
"Is the sky Blue?" is an example of what type of question?
Closed Question
KFMAM and the KEES User Manual.
Kansas Eligibility Enforcement System
How long is an application valid once received?
45 days
CHIP stands for what?
Children's Health Insurance Program
You reach the end of the call, and the Consumer indicates they have no further questions. Should you disconnect the call?
No, always let the Consumer be the one to disconnect the call.
KFMAM stands for what?
Kansas Family Medical Assistance Manual
Contact log.
Provide the ways a consumer can apply for assistance.
Online, Paper app, and via the telephone.
MAGI is an abbreviation for what?
Modified Adjusted Gross Income
Passive listening is hearing something or someone without giving it your full attention.
What Chapter of the KFMAM talks about "General eligibility Requirements"?
02000
What would you see when first logging in to KEES?
The KEES Home Page.
If a client calls to apply over the phone for assistance, what should be done?
An appointment should be scheduled to complete the application over the phone.
Who would potentially qualify for a KanCare Program?
Pregnant Women, Low income families with children, persons aged 65 or older or those considered disabled.
How do you "Acknowledge" a consumers needs?
Acknowledge what the consumer is saying by rephrasing their issue.
You should do what to narrow search results in the KEES User Manual?
Use quotation marks to narrow results.
What option should we select in the drop down when searching for a task identified as expedited?
Priority
T/F: Individuals whom are not applying for assistance do not need to be listed on the application, even if they are living with the applicant.
False, anyone residing with the applicant should be listed on the application.
What is Continuous Eligibility?
Once specific FM programs are approved, their eligibility can not be discontinued based on changes that may occur in the family.
What are the 3 essential skills to call handling?
Build Rapport, using your voice and words to make a positive impression, body language.
What is another method to search the entire manual quickly for information?
CTRL-F or CTRL-Shift-F.
How do we "verify" a caller?
By obtaining the callers DOB
Case number, Medicaid Number or Social Security Number
And the Consumers name.
Which team will be the first to review a Valid application once received?
Registration Specialists will be the first to register the application into the system.