Account Creation
CS - The continents that are covered by Learning Resources UK.
What is Africa and Europe?
CS - This is a computer to computer exchange of business documents in a standard electronic format.
What is EDI?
This colleague manages all international orders shipping from Vernon Hills.
Who is Marisol?
CS - The penalty when we fill an order with shortages of an item or unauthorized substitutions.
What is Order Fill Rate Violations?
CS - This is the page in CE where you can find if a customer has special pricing or is eligible for promotions.
What is the Account Details page?
SS - This sales manager oversees territories such as; Costa Rica, Guatemala, Colombia, Brazil, Peru, Venezuela, Uruguay
Who is Kyle Bohinc?
SS - This is the process we follow to resolve issues when orders get stuck due to ship-to errors, part ID issues or when UPCs pull the wrong item.
What is "fix the error in DMEDI/TrueCommerce and retransmit"?
Amazon FBM management falls within the scope of this team.
What is Customer Service?
SS - This is the document that we use to determine why a customer would issue a chargeback.
What is a Routing Guide?
SS - An order of this size qualifies most customers for free freight.
What is an order over $750?
CS - This process ensures that new vendors are integrated into your company's system efficiently, covering everything from compliance to data entry.
What is Vendor Onboarding(VOB)?
SS - This is the typical restriction when placing direct import orders, limiting each purchase order to the products of a single factory.
What is "one factory per PO"?
This colleague manages all inventory for Tiktok Shop.
Who is Nancy?
CS - This customer issued the highest amount (in dollars) of chargebacks in 2023.
What is Kohls?
SS - This minimum order value is $250 and shipping to an end consumer.
SS - These entities focus on serving smaller, local markets and may specialize in specific sectors like schools or retail, often working alongside other distributors in the same region
What are Specialty Dealers?
CS - This is the customer's Purchase Order.
What is an 850?
This team manages all pre- and post-sales needs for key accounts.
What is Sales Support?
SS - This is the number one cause of charge backs in 2024.
What is prepaid on time?
CS - Pricing that is calculated as NET x 1.1 + $1
What is Dropship Pricing?