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8 Rules of Customer Service
Defining Customer Service
Handling Difficult Customers
Customer Loyalty
100

Get call forwarding, or an answering service.

What is answer your phone?

100
You are likely to keep a customer if they have had this type of experience?
What is positive?
100
A handful of volatile customer is known as
What is difficult customer?
100
__________ is an emotional rather than a rational thing.
What is customer loyalty?
200
When the CSR is not paying attention and needs to have the question explained again.
What is listening to your customers?
200
The customer expects this type of service.
What is friendly?
200
The toughest rule for distributor salespeople to accept
What is never argue with your customers?
200
_______ is a major concern for the customers
What is trust?
300
A CSR should never make _________ to customers.
What is promises?
300
Great customer service is aimed at customers....
What is needs & wants?
300
Let the customer know that you trust him enough to do what is fair and right.
What is appeal to your customer's sense of fair play?
300
An important step often overlooked in dealing with customers.
What is follow-up
400
It is always good to be _____________ to have repeat customers!
What is helpful?
400
These stores often have a desk or counter devoted to dealing with returns, exchanges, and complaints.
What is retail stores?
400
There is an underlying message to your customers complaint
What is listen between the lines?
400
An effective way of handling complaints.
What is act on feedback immediately?
500
Work staff should always be trained to be......
What is helpful, courteous, and knowledgeable?
500
Customers prefer to shop where they have enthusiatic customer service representative that are _______.
What is educated?
500
Tell the customer what you can do
What is never say "That's against company policy"?
500
A good way to personalize your relationship with a customer.
What is using a customer's name?