Final Jeopardy
A customer calls and says, “The part you sent me doesn't fit my stove, and I want to return it.”
Before you decide how the situation will be resolved, what do you need to determine?
Determine whether the customer ordered the wrong part or MVHP sold/shipped them the wrong part. If the customer ordered incorrectly, follow the Standard Return process. If MVHP sent/sold the wrong part or the ordered part doesn't fit the unit it was identified for, follow the Wrong Part process.