Tetris
This event happens when blocks stack to the top.
What is game over?
System used for tracking and managing customer support request.
What is a ticketing system?
Strategy aims to resolve customer issue on first contact.
What is first contact resolution?
Game mode with a time limit.
What is time attack?
This document provides guidelines and procedures for help desk staff.
What is knowledge base?
Approach of repeating back what customer has said to confirm understanding.
What is active listening?
The year Tetris was made.
What is 1984?
This level of support typically handles the most complex issues and escalates unresolved issues.
What is level 2 support?
Support that involves helping through various channels.
What is multichannel support?
Tetris was the first video game played where?
What is space?
This process involves gathering information from users to diagnose and resolve their issue.
What is troubleshooting?
Where customers can express their satisfaction or dissatisfaction.
What is Customer feedback?
The strategy of sending lines to opponents.
What is sending garbage?
This term describes the practice of analyzing trends in support tickets to improve service.
What is data analysis?
Understanding and meeting the needs of customers to enhance their experience.
What is customer-centric service?