XTV
Delivers the simplest, fastest and most complete way to access all your entertainment on all your screens.
You experience can TV and Internet together like never before with advanced search, personalized recommendations, apps at home and on the go and the fastest in-home WiFi for all rooms, all devices, all the time.
What is X1?
Our quality program centered on eight behaviors that will improve the customer experience while supporting practices to drive and sustain results.
What is S4X?
Comcast’s signature community impact initiative and the nation’s largest and most comprehensive high-speed Internet adoption program for low-income households.
What is Internet Essentials?
The place you can go for ALL the answers right at your finger tips.
What is Einstein 360?
Using a Wireless Streaming Box, you can watch Netflix, Amazon Prime Video, thousands of free movies, shows and more – without switching apps or inputs.
What is Xfinity Flex box?
Allows you to change channels, search for shows, view recommendations, troubleshoot, view a bill, view an appointment and more just with the sound of your voice!
What is the Xfinity Voice Remote?
Account security is our priority, and we’re committed to protecting personal information. This is why we ask customers to confirm certain information before we access their account.
What is the Caller Authentication Policy?
Download/Upload Speeds of 1 Gbps/35 Mbps - Note: This speed tier is only available in select areas.
What is Gigabit?
The Team that assists you with product knowledge.
Who is the OSS Team?
A superior in-home WiFi experience, delivering the best combination of speed, coverage and control throughout the home.
What is Xfinity xFi Complete?
Includes:
What is the More Sports & Entertainment Package?
To ask thoughtful, relevant questions, collaborating with the customer to thoroughly define the opportunity/issue, and identify the best solution
What is Discover Needs?
It’s the easiest way to activate your Internet service, and never miss a moment with tools to improve your connection like speed test, troubleshooting, and 24/7 real-time support when you need it.
What is the Xfinity App?
The team that helps you with your S4X and your customer interactions.
Who is the Quality Team?
Video adds with +MRC, Flex box adds, and xFi Complete adds.
What are the Products of the Month?
Instant access to thousands of hit movies, the latest episodes of the top 100 shows, and loads of kids' programming.
What is On Demand?
Following this policy will ensure our customers receive a superior experience on every interaction.
What is the Call Handling Policy?
Download/Upload Speeds of 300 Mbps/20 Mbps
What is Extreme Internet?
The team that pays and manages your commission.
Who is the SCC Team?
If your customer wants to install services without the help of a technician, they can. However, they must meet the eligibility criteria and feel comfortable doing the work.
What is an SIK?
The newly launched streaming service from NBC Universal. It offers over 15,000 hours of content, with hundreds of television series and movies, as well as compelling live and On Demand content across news, sports, late night, and reality.
What is Peacock?
Create a personal connection so that customers feel valued and well-cared for.
What is be warm and friendly?
Services that provide customers a flexible and predictable service that can accommodate individual lifestyles and financial needs. It gives people more control over their monthly bills and lets families get easy Internet (and TV) access for their home whenever they want it.
What is Prepaid Internet?
This tool provides competitive information for areas within the Central Division only.
What is MySource?
Allows customers to make outgoing calls via an additional personal phone number (virtual phone number) using a WiFi-enabled device without using wireless minutes.
What is Voice2Go on the Xfinity Connect App?