Customer Service Week 2025

HAPPY

10

A form  of social engineering and a scam where attackers deceive people  into revealing sensitive information or installing malware such as viruses, worms, adware, or ransomware

Phishing

20

The part of the  internet that is only accessible by means of special software, allowing users  and website operators to remain anonymous or untraceable

Dark web

30

Name the icon (photo via chatbox)
A generative artificial intelligence chatbot developed by OpenAI and released in 2022. 

ChatGPT

40

What does FMEA stand for?

Failure Mode and Effects Analysis

50

Name the icon (photo via chatbox)
This lets users create and interact with personalized AI characters.

Character AI

CUSTOMER

10

A video, image, etc. in which a person’s face, body, or voice has been digitally altered so that they appear to be someone else, typically used maliciously or to spread false information

Deepfake

20

What does GenAI  stand for?

Generative AI

30

Name the icon (photo via chatbox)
A text to image  generation tool.

Canva

40

What does COEBC stand for?

Code of Ethical Business Conduct

50

Name the icon (photo via chatbox)
An AI assistant chatbot  that delivers reasoning, accurate answers, generates high-quality content,  and automates various tasks.

Deepseek

SERVICE

10

Wrongful or criminal  deception intended to result in financial or personal gain

Fraud

20

In our CODE, what is the penalty in commission of acts which constitutes a crime, fraud, theft, dishonesty, violence, or threats of violence 

Dismissal

30

Name the icon (photo via chatbox)
An all-in-one video  editor and graphic design tool driven by AI

CapCut

40

Name the icon (photo via chatbox)
An AI chatbot and  assistant provided by Google

Gemini

50

Name the icon (photo via chatbox)
An integrated AI  assistant designed to enhance productivity within the Notion workspace.

Notion AI

WEEK

10

A dishonest scheme  to gain money or possessions from someone fraudulently, especially a complex  or prolonged one

Scam

20

What is Microsoft's AI tool?

Copilot

30

What does 2FA stand for?

Two-Factor Authentication

40

Name the icon (photo via chatbox)
An AI-powered  writing assistant designed to enhance the quality of your writing

Grammarly

50

Name the icon (photo via chatbox)
A next generation AI  assistant built by Anthropic

Claude AI