Contact Center
These two acronyms are used for Meter Services work order types when service is requested for either the next business day or the same business day.
MTSH and MTSD
What is the name of our new billing system?
CRB provides updates regarding process changes.
When a pledge is received what is the number of days added to the delinquency exemption to avoid disconnection?
What is 30 days
How much is the deposit for a Fire Hydrant Contract Meter?
$4,500.00
This is the number of days, after the bill date, that a late fee will be assessed and the other is the minimum number of days, after the due date, that a late fee will be assessed.
23 days after the bill date and no sooner than 3 days after
February 22, 2028
What is the expected date of your new billing system?
Department that is responsible for creating new location ID numbers
Who is Water Applications?
The minimum amount a lien can be filed for
What is $500
What does BOD and TSS stand for?
Biochemical Oxygen Demand
Total Suspended Solids
The months for Wholesale Advisory Committee Meetings
What is June and December?
What is the customer's new calculation for WQA, rounded to the nearest whole number--
Feb 28th reading = 1500.00
Dec 1st reading = 1300.00
What is 7.00 (1500 - 1300 divided by 90 * 30 = 66.66, convert to ccf 6.666, rounded up to 7.00)
What is the name of the Billing System Project
Project Genesis
Services Provided by Wholesale
What is Reclaimed, Water, Wastewater?
What is Month End Closing
What systems are being replaced in 2028?
CIS, Customer Portal and CRM