Contact Center
These two acronyms are used for Meter Services work order types when service is requested for either the next business day or the same business day.
What is MTSH and MTSD?
The name of the company that is replacing Naviline.
Who is Itineris?
CRB provides updates regarding process changes.
What is Customer Relations Bulletin?
Once a pledge is received, the number of days added to the delinquency exemption to avoid disconnection?
What is 30 days?
The department that handles refund checks and/or the status of a refund check.
Who is Accounting Services?
This is the minimum number of days, after the due date, that a late fee will be assessed
What is no sooner that 3 business days after?
February 22, 2028
When is the expected date of our new billing system?
Department that is responsible for creating new location ID numbers.
Who is Water Applications?
The minimum amount for a lien to be filed.
What is $500
What does BOD and TSS stand for?
Biochemical Oxygen Demand
Total Suspended Solids
$3,500 and $4,500
What is the deposit for Capital Improvement (CIP) a Contract Meter Account?
The new CIS software being implemented.
What is UMAX?
True or False: Fire line service does not incur a water impact fee.
What is True?
The months that Wholesale Advisory Committee meets.
What is June and December?
The customer's new calculation for WQA, rounded to the nearest whole number--
Feb 28th reading = 1500.00
Dec 1st reading = 1300.00
What is 7.00 (1500 - 1300 divided by 90 * 30 = 66.66, convert to ccf 6.666, rounded up to 7.00)
True or False - All pending payments can cancelled by Credit and Collections.
What is False? (If a payment was made by checking account on the previous day although the payment is pending - the payment CANNOT be cancelled - checking account payments can only be cancelled the day the payment was made)
The name of the Billing System Project
What is Project Genesis?
CC Ops/Quality Managment
Services Provided by Wholesale
What is Reclaimed, Water, Wastewater?
The process to capture all transactions at month end.
What is Month End Closing
The consumption cubic feet for 748.1 gallons of water water.
What is 1.0 CCF?
CIS, Customer Portal and CRM
Which are the Systems are being replaced in 2028?
A factor that is used to determine the impact fee rate for water service (provide at least (1) response).
What is meter size, plat date and building permit date?
The acronyms of WCAC?
Who is Wholesale Customer Advisory Committee?
The department that handles payment transfer between accounts.
Who is Credit & Collections?