Customer Claims
The acronym SCT stands for
What is Service Claims Tracker?
Name and define the Customer freight handling codes
What are
CPW - customer pickup WITHOUT allowance
CPA - customer pickup WITH allowance
PPD - delivery
Name the 2 company owned DCs customers are sourced from
What are US011 Manteca & BK002 Bakersfield?
Used to monitor orders that have not been scheduled for pickup
What is CPU Watchlist?
Famous magician that died on Halloween in 1926
Who is Harry Houdini?
These are the hours covered / worked by the OSD Team
What is 24/7?
Transaction originator OPENTEXT defines the order was created by
What is EDI?
Name our 4 manufacturing plants
What are:
FO001 - Fort Wayne
LA001 - Laurel
BK001 - Bakersfield
TL001 - Tulare
CSA entered order under wrong ship to, how do you resolve this?
What is cancel and re-enter new order with correct ship to?
America’s favorite Halloween candy (brand)
What are Reese’s Peanut Butter Cups?
DAILY DOUBLE - double points
This movie serial killer notably wears a red and green striped sweater
Who is Freddy Krueger from “Nightmare on Elm Street”?
Froneri Order Company Number
What is 03200 or 3200 = Dreyer's?
CPU appointments must be made a minimum of
What is 48 hours in advance - if not, CSA needs to adjust the RDD?
3 things you need to review / do for Order has been released from hold, but still in 526 and customer wants to add product to order
What is size of the order (ask LP if there is room), check status and ship date?
Name the Sanderson sisters from Hocus Pocus
Who are Winifred, Mary, and Sarah?
This is the process by which a deduction is created
What is DGIC Accounts Receivable Analyst allocates any variance between an invoice total and what is paid to DGIC?
User Reserved amount is
What is customer's price transmitted to us via EDI?
Trucks must be precooled to at least what temperature to pickup / transport our products
What is -20 degrees Fahrenheit?
These DGIC internal teams need to approve a Rush
Who are the Load Planner, Deployer, Warehouse and CMC Supervisor?
Unsurprisingly, this was the most popular Halloween costume of 2023
What is Barbie?
Name of the document that states, "No deductions whatsoever shall be taken from invoices for any reason..."
What is DGIC Terms of Sale?
Adjusted Unit Price in the X12 pricing layout is (what does it mean or how is it calculated)
What is Customer Final Price minus any discounts we provide they are not sending EDI?
Calculated by Dreyer’s - customized by customer based on how they transmit their pricing (excluding values they do not send like: spoils, CPU allowance, spoils or combination of these)
Plant that manufactures all of the 3 gallon and 2.5 gallon ice cream
What is TL001 - Tulare?
Process needed when customer requests RDD moved to more than 7 days out and order in 560 status
What is CPF - Change Post Fulfillment?
In this city you can be fined for using silly string on Halloween
What is Hollywood, CA?