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Customer Service
Exposure
Survey
Satisfaction
Customer Service
100
What are Aidet, Press Ganey, Service Recovery?
Customer Service Tools
100
What is 50?
The number of employees a patient may come in contact with in a visit.
100
Press Ganey Survey
The name of the survey mailed to a patient to inquire about their overall stay
100
Listening to the patient, address them by name, treat everyone with respect
The elements that ensure customer satisfaction
100
Everyone
Responsible for providing excellent customer service.