Can be trusted, chooses an ethical course of action
What is trustworthy
100
Exert high level of effort toward following through and reaching goals, dependable, reliable, can be counted on to do what has to be done, when it has to be done, whether he or she wants to or not.
What is responsible
100
One way of providing good customer service using your face.
What is smile
100
A poor example of customer service is when someone you know is at your job.
What is talking with your friend while the customer waits.
100
Not letting the phone ring too long.
What is answer the phone quickly/fast
200
Is helpful and can work in a team
What is cooperative
200
believes in own self-worth, has positive view of self, is aware of impact on others.
What is Self-Esteem
200
Another way of providing good customer service is doing this when first meeting a customer.
What is greet customers
200
You have your phone out on the job while working.
What is texting while a customer waits for you.
200
Yes sir or ma'am, how can I assist you?
What is answer the phone correctly.
300
Understand the work place culture and is dressed and groomed appropriately
What is appropriate appearance
300
exhibits appropriate behavior when dealing with customers.
What is Customer Friendly
300
Another way of providing good customer service as they enter your building.
What is opening doors for customers
300
Another poor example of customer service is when you disagree with the customer and you do this.
What is arguing with a customer.
300
To find out what the customer needs,
What is listen to the customer
400
gives full attention, listens attentively, and comprehends to enable follow through
What is focus
400
works with diversity.
What is Tolerant
400
Another good way of providing good customer service when they call you on the phone.
What is answering phones in a friendly manner.
400
Another poor example of customer service is when you receive a phone call from a customer and you don' know the answer.
What is putting a customer on hold for a long time.
400
Explain what you need to do and why it is necessary.
What is to put the customer on hold.
500
Is friendly, understands, polite, recognizes appropriate workplace boundaries
What is social
500
recognizes that there is a workplace culture and adapts speech accordingly, doesn't use slang or profanity, can be understood by all co-workers and by management.
What is appropriate language.
500
Another way of providing good customer service when they are looking for something or have a problem.
What is tell them I want to solve your problem/help you.
500
When you emotionally really disagree with a customer.
What is getting angry at a customer.
500
When you ask the caller for a name, telephone number, and the reason for the call.