The Best
One of the top five businesses known for excellent customer service.
What is Disney, Starbucks, Trader Joes, Amazon, Nordstrom, or any company you answer that we agree with.
One of the top 5 businesses known for the worst customer service in the USA.
What is Comcast, Dish Network, AT&T, Sprint, Wells Fargo (or anything we agree with)?
The first thing an employee who is good at customer service does when they answer the phone.
What is say hello and introduce them self and name the business? (or anything along that line)
When you first meet someone it is important to.
What is smile, make eye contact, introduce your self. be genuine, be compassionate, be present, ask how can I help you(or anything along that line)?
Name your three favorite Program Officers at SETA Head Start.
What is Monica, Reta and Rebel (in any order)
A customer complains
What is try to satisfy the customer? (anything along that line)
A customer complains.
What is ignore them, hang up, go to lunch, take a break, cuss out, laugh, (or anything that we agree with)?
One thing never to do when answering the phone.
What is answer with slang - such as Yea, Was up - or with a question like who is this? (or anything we agree with)
One thing never to do when meeting someone in person.
What is ignore them, make inappropriate comments about anyone, text someone while you are talking, (or anything that we agree with)?
To keep me healthy I require very little water.
What is a succulent (cactus...anything that makes sense)?
Someone receives extraordinary customer service.
What is rate them on yelp or other platform, give a tip, tell the manager (anything along that line)
Signs that let a customer know that the customer service is awful.
What is no employees are available to help, being put on hold forever, being hung up on / transferred, long lines with no movement (or anything along that line)?
The answering machine/ voice mail should.
What is be current, updated, sound welcoming and clear, and convey a positive message? (or anything along that line)
How a customer will know when you are available.
What is have a sign that says your hours, or something that indicates that you are out and when you will return, leave the door open if you can, (or something that we agree with)?
A musical instrument that hails from a tropical US State.
What is a ukulele?
Any employee who is excellent at customer service does this.
What is maintains a positive, upbeat tonality when interacting with customers. Empathizes with them, and gives every issue, no matter how trivial or complex, the same level of attention. (Or anything along this line)
An employee who is awful at customer service does this.
What is ignores customers, chews tobacco / gum in customers face, Puts you on hold forever or hangs up, is rude to other customers, leaves and never comes back, (or anything else along this line)?
The connection is awful or it is impossible to understand the caller.
What is describe the issue and ask to reconnect or call back? (or anything along that line)
In customer service, etiquette refers to .
What is good interpersonal communication, including good verbal and nonverbal skills to express ideas and feelings. It also includes using effective listening skills to understand and respond to customers' needs.?
Whether strawberry, peach, or pineapple, a margarita always contains this.
What is tequila and triple sec? (or anything that we agree with)
Companies who know to do this often provide the best customer service.
What is take care of your employees? Happy employees create happy customers. Look out for your employees (or anything along that line)
Someone receives horrendous customer service.
What is tell the manager, rate them on yelp or other platform, leave no tip, tell other customers on the spot, (or anything that we agree with)?
When you're on the phone with a customer, it's important to.
What is actively listen to what they're saying. This means giving them your full attention and not letting your mind wander. It's also important to take notes while they're speaking so that you can reference them later. It is a good idea to have Child Plus open (or anything similar)?
A client or other volatile - maybe in a dangerous mood - person is at your center.
What is call 911, try to diffuse the situation, alert the site supervisor or next in charge, make sure there is a safety plan in place at your center and everyone knows it, have a "safe" word? (Or anything similar)
2023 men's Soccer World Cup Winners
What is Spain?