Fitness
Policies & Procedures
Early Childhood
Programs
Wild Card
100

When can a member cancel or downgrade their fitness membership? 

What is the first of the following month.  

100

If a family indicates an interest in fee assistance, do we remove them from making current payments? 

What is NO. 

100

Full day preschool is available for what age ranges? 

What is 6 months-5 years.  

100

Where can I go to see a collection of Jewishly inspired films? 

What is the JCC Chicago Film Fest.  

100

If a staff person needs help with an account, they should do this.  

What is open a support ticket.  

200

What age do we sell adult fitness memberships? 

What is 16 and over.  

200

How long is a credit on an account valid? 

What is 12 months from the date of issuance.  

200

When is the first installment due for an EC/DC combo program? 

What is April.  

200

True or False? Counselors in Training is a paid internship at our resident camp, camp CHI.  

False, it is a camping option at the family's expense.  

200

What is the cost to enroll at Sunrise Day Camp? 

What is it is a free program to children diagnosed with cancer and their siblings.  

300

What location accepts Silver Sneakers members? 


DAILY DOUBLE:

What is Silver Sneakers? 

What is Horwich.  


Silver sneakers is an insurance program that reimburses the J for each visit from participating patrons.  

300

Camp is due in full on what date? 

What is April 15.  

300

Financial assistance is available to families based on what criteria? 

What are financially need based or have extenuating circumstances that may include medical conditions or changes to family size.  

300

What happens to unused portion of canteen money?

What is amounts over $10 are refunded to the family, accounts with less than $10 are used towards Camp Chi Scholarship fund.  

300

What is the process for requesting time off? 

What is add the request on the time off calendar in UKG. 
400
Describe the process to grant a fitness member reciprocity.  
What is call the active JCC where they hold a membership to verify, sell them a one week reciprocal membership type.  
400

After camp starts, how much of the camp fees are refundable if a family cancels? 

What are zero.  

400

For late start families, when is their first installment due? 

What is on the next billing cycle to retain their spot in the program.  

400

Name the Olympic style sporting event for teens competing around the world.  

What are Maccabi games.    

400

What are the dates of JCC's fiscal cycle? 

What are July 1-June 30. 

500

What do you do if a membership is stuck in a transactional error? 

Ask Maggie.  

500

In order for us to apply a staff discount to an account, we must receive what? 

What is a staff discount form.  

500

What is the most important factor when making a payment arrangement with a family? 

What is their payments will end on time with the current payment schedule.  

500

If someone is unhappy with their experience at a program, who should you contact? 

What is the program director and your supervisor.  

500

If someone is interested in making a donation, I should connect them with....? 

What is the development team.