Team Stats
The number of people on the Customer Success Team
What is 33?
The equation Customer Success = _____ + _____
What is Customer Experience + Customer Outcomes?
This person lives in the same state as the Statue of Liberty
Who is either Liz Ciavolino or Kash Young
This person ran a marathon with their students.
Who is Monique.
Marina missed her chance to become an Olympic gold medalist in swimming.
The number of team members on the team in January of 2021
What is 13
This company is credited with creating the first "Customer Success" team.
What is Vantive in 1996.
This many people on the CS team currently reside in California
What is 5
This person has hiked up to the top of Machu Picchu.
Who is Matt.
Obsessed with the book series "Junie B. Jones", Emmy is the author of a children's book called "Adventures of the Stinky Toe".
What is True.
This is how many time zones our team covers
What is six
This is the percentage of buyers that will pay more for a product or service if they receive a better customer experience.
What is 86%
This person's state capital is Pierre
Who is Romaine
This person was a collegiate bowler.
Who is Sam.
Donna had her first child in France.
What is False.
This team closed $X in renewals and expansions in 2021.
Who is Customer Success!
This is the number one revenue responsibility of a CSM.
Retain customers.
This CSM's baby was recently born in the state of Missouri
Who is Allison Williams
This person was the lead actress in her senior year high school play.
Who is Kelly O.
This person had food wiped off their face by John Stamos.
Who is Nina.
The percentage to goal that CS ended 2021 at.
What is 104%
These are our four CS pillars for 2022.
What are Business Reviews, Expansion, Retention, Business Acumen
This state is the home of our most veteran team member.
Louisiana (Jen)
This person used to compete in Snowboarding Slopestyle, Halfpipe, GS, Slalom and Boardercross.
Who is Sarah
Kai used to race go karts.
What is True